Bilingual Customer Care Rep I

Inframark; Katy (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

Inframark is seeking a Customer Service Representative I to handle and process incoming calls and requests from customers. The role requires a High School Diploma or GED and at least 1 year of related experience, with basic Microsoft Office skills and cash handling capabilities.

The position entails taking orders, processing payments, and maintaining accurate records. Strong communication and reliability are essential to deliver a positive customer experience.

Qualifications

• High School Diploma or GED plus 1 year related experience.
• Basic proficiency with Microsoft Office and internet.
• Typing 35 WPM with alpha-numeric keys and 10-key.
• Cash handling and simple math skills.
• Excellent communication and professional demeanor.

Responsibilities

• Takes, prepares, tracks and expedites customer orders and inquiries by phone and in person.
• Fills out necessary paperwork associated with each transaction. Generates reports as needed.
• Refers service failure complaints to designated departments for investigation.
• Inputs information regarding inspections and payments.
• Prepares basic correspondence with customers.
• May be responsible for maintaining a cash drawer and processing cash payments.
• Other duties as assigned.

Skills

Customer service

Phone handling

Cash handling

Microsoft Office

Typing 35 WPM

Map reading

Billing & payments

Education

High School Diploma or GED

1 year related experience

Tools

Microsoft Office

Job description

Inframark is seeking a Customer Service Representative I to handle and process incoming calls and requests from customers. The role requires a High School Diploma or GED and at least 1 year of related experience, with basic Microsoft Office skills and cash handling capabilities.

The position entails taking orders, processing payments, and maintaining accurate records. Strong communication and reliability are essential to deliver a positive customer experience.