Senior Billing Specialist - Remote & Complex Billing

Inframark; Florida; Hybrid; USD 55,000 - 75,000; Full time

Job summary

Inframark is seeking a Billing Representative III to act as a subject-matter expert for complex billing scenarios, rate structures, and dispute resolution. The role supports batch billing, UAT for system changes, reporting, and cross-functional initiatives to improve accuracy, timeliness, and customer satisfaction.

Your responsibilities include resolving complex issues, performing validations and audits, conducting UAT for CIS changes, and preparing dashboards while contributing to root-cause

Qualifications

• 2–4+ years of utility billing with deep knowledge of rates, adjustments, and billing controls.
• Advanced CIS navigation and strong Excel/reporting skills; AMR/AMI exception handling experience.
• Strong analytical and communication skills; calm, professional approach with customers and stakeholders.

Responsibilities

• Resolve complex issues (back-billing, multi-meter accounts, tax/exemptions, rate disputes).
• Execute pre-bill validations and post-bill audits; investigate anomalies and coordinate corrections.
• Perform UAT for CIS/rate table changes; document test cases/results and recommend go/no-go.
• Prepare routine dashboards (adjustments, exceptions, re-bills) and participate in root-cause analysis and process fixes.
• Mentor Rep I/II; deliver refresher training and QA feedback; act as escalation point for difficult cases.
• Assist with compliance requests and records for audits and regulatory inquiries.

Skills

Analytical thinking

Communication skills

Customer care

Education

Associate's degree

Bachelor's degree in Business/Accounting

Tools

CIS navigation

Excel

Reporting tools

Job description

Inframark is seeking a Billing Representative III to act as a subject-matter expert for complex billing scenarios, rate structures, and dispute resolution. The role supports batch billing, UAT for system changes, reporting, and cross-functional initiatives to improve accuracy, timeliness, and customer satisfaction.

Your responsibilities include resolving complex issues, performing validations and audits, conducting UAT for CIS changes, and preparing dashboards while contributing to root-cause