BDC MANAGER- Westside Hyundai

Hanania Automotive Group; Biltmore (FL); On-site; USD 50,000 - 70,000; Full time

Job summary

Hanania Automotive Group in Biltmore, Florida, is seeking an Internet Sales Manager to direct the internet sales segment while promoting the Hanania brand. This role involves engaging with customers through phone and email, ensuring high levels of customer satisfaction and appointments.

Candidates should possess a strong background in the retail automotive industry with excellent communication skills and the ability to work in a fast-paced environment. The company is committed to equal opportunity in employment practices.

Qualifications

• Comfortable with large phone call volume and email volume.
• Superior customer service skills.
• Strong written and oral communication skills and work ethic.
• Commitment to continuous improvement.
• Ability to work independently and/or part of a team in a fast-paced environment.

Responsibilities

• Connect with prospective customers via phone and email to set and confirm appointments.
• Utilize a prospect development system through Customer Relationship Management software.
• Maintain an owner follow-up system that encourages repeat and referral business.
• Meet customer appointment goals.
• Transfer online leads to Sales team seamlessly.
• Partner with Sales Management Team to provide near-real-time quotes.

Job description

Job Summary

The Internet Sales Manager helps reinforce the Hanania brand and culture, exuding a positive attitude and high energy while directing the internet sales portion of the dealership.

Supervisory Responsibilities

• Provides direction, coordination, and evaluation of Internet Sales Associates.
• Provides support with discipline and termination of direct reports as needed and in accordance with company policies.

Duties & Responsibilities

• Connect with prospective customers via phone and email to set and confirm appointments, following up on no show customers.
• Utilize a prospect development system through the Customer Relationship Management software (eLead).
• Maintain an owner follow-up system that encourages repeat and referral business and contributes to customer satisfaction.
• Meet customer appointment goals.
• Transfer online leads to Sales team seamlessly.
• Partner with Sales Management Team to provide near-real-time quotes to customer inquiries.
• Demonstrate behaviors consistent with the Company's Vision, Mission, and Values in all interactions with customers, co-workers, and suppliers.
• Perform other duties as assigned.

Qualifications

• Comfortable with large phone call volume and email volume.
• Superior customer service.
• Strong written and oral communication skills and work ethic.
• Commitment to continuous improvement.
• Ability to work independently and/or part of a team in a fast-paced environment.
• Must be able to pass pre-employment screen (background & hair follicle drug test).

Education & Experience

• 3+ years of experience in the retail automotive industry.
• Valid Driver’s License and clean driving record.
• Experience maintaining high CSI.
• Strong organizational, relationship building, and time management skills.

Physical Requirements

• Prolonged periods sitting at a desk and working on a computer.
• Must be able to lift up to 15 pounds at a time.

Hanania Automotive Group is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.