Customer Service & Banking Solutions Advisor

wesbancocareers; West Virginia; On-site; USD 32,000 - 42,000; Full time

Job summary

WesBanco is seeking a Customer Service Advisor to thrive in a Banking Center environment in West Virginia. The role focuses on delivering excellent customer service, identifying sales opportunities, opening deposit accounts, and promoting the bank's products and services to both retail and business customers.

Candidates should leverage relationship-building skills to expand customer relationships, handle transactions accurately, and pursue outbound outreach for onboarding and referrals while

Qualifications

• Minimum of one year of banking experience preferred.
• Minimum of three years of Cash Handling, Sales, and Customer Service experience preferred
• High School Diploma or GED required

Responsibilities

• Assess customer needs and make referrals to bank products and services.
• Open new deposit accounts and handle transactions with accuracy.
• Promote bank products and cross-sell through relationship building.
• Conduct outbound calls for onboarding and prospecting of new Retail customers.
• Ensure compliance with bank policies, security measures, and audit requirements.

Skills

Customer service

Outbound calling

Relationship building

Sales referral

Communication

Product knowledge

Cash handling

Multi-tasking

Education

High School Diploma or GED

Job description

WesBanco is seeking a Customer Service Advisor to thrive in a Banking Center environment in West Virginia. The role focuses on delivering excellent customer service, identifying sales opportunities, opening deposit accounts, and promoting the bank's products and services to both retail and business customers.

Candidates should leverage relationship-building skills to expand customer relationships, handle transactions accurately, and pursue outbound outreach for onboarding and referrals while