Customer Service Associate w.Deli

Reasors Food Stores; Rapid City (MI); On-site; USD 17,000 - 21,000; Full time

Job summary

Blarney Castle in Rapid City, MI is seeking a customer-focused team member to ensure total customer dedication while efficiently servicing shoppers. You will work with the deli and store team, follow safety procedures, and comply with state and federal laws to maintain a welcoming environment that delights customers.

The role requires a high school diploma or GED, basic math, good interpersonal skills, the ability to work under pressure, and the stamina to lift up to 50 pounds.

Qualifications

• High school diploma or GED is required.
• Retail experience and a good work record will be considered.
• Basic math skills to handle cash, change, and tax percentages.
• Ability to read and apply company procedure documents.
• Team-oriented and able to follow directions under supervision.
• Capable of multitasking with composure during high-volume periods.

Responsibilities

• Display a customer comes first attitude with immediate attention.
• Actively participate in promotions and store programs.
• Complete company-sponsored training and required updates.
• Complete specialized training on food preparation, handling and storage.
• Know promotions and suggest items to increase sales.
• Receive payments and balance cash registers; operate POS equipment.
• Monitor gas pumps and ensure safe fueling and accurate transactions.
• Prepare deli orders and ensure proper portioning and logs.
• Follow Serve-Safe and temperature/quality standards; reduce waste.
• Maintain accurate food temperature logs and assist with stock/cleaning.

Skills

Interpersonal skills

Basic math skills

Team player

Reading procedures

Education

High school diploma or GED

Job description

• Location 8227 Rapid City Rd NW,Rapid City, MI, 49676-0055,United States
• Job Category C-Store

Description

JOB PURPOSE:

This position contributes to Blarney Castle’s success by ensuring total customer dedication in efficiently servicing our customers. Works as part of a team to achieve store objectives. Follows all safety and operating procedures and adheres to fresh food handling guidelines and standards. Ensures a welcoming environment that surprises and delights our customers in full compliance with company standards and state and federal laws.

KNOWLEDGE AND EXPERIENCE:

• High school diploma or GED is required; candidates without degrees who have relevant retail experience, and a good work record will be given consideration.
• Good interpersonal skills are necessary to connect with our customers and provide information in an accurate and courteous manner.
• Basic math skills are necessary to handle cash transactions, calculate change, volume sales, and tax percentages and balance cash registers.
• Must be able to read and apply company procedure documents.
• Must be able to work in a team environment and follow direction from assistant manager and store manager.
• Use good reasoning and organizational skills to be able to handle multiple tasks accurately and courteously. Must be able to monitor activity both within the store and at gas pumps.
• Must be able to operate microwaves, small ovens and other kitchen equipment.
• Ability to effectively perform responsibilities under stress while demonstrating a calm demeanor during periods of high volume.

MAJOR DUTIES:

• Displaying a customer comes first attitude by ensuring every customer is provided with immediate and undivided attention.
• Actively participate in Company sales promotions and programs.
• Complete company-sponsored training and required updates within specified training periods.
• Successfully complete specialized training on food preparation, handling and storage.
• Know promotions every week/month and make suggestions to customers to increase sales.
• Receive financial payments, counts back change as necessary.
• Operates cash register, credit card scanners, lottery ticket machines and other equipment to complete sales transactions.
• Monitors activity at gas pumps, ensuring customers can dispense fuel safely and financial transactions are handled correctly.
• Accurately receive and prepare orders for deli foods.
• Always Follow Serve-Safe and portion control standards and recipes.
• Control deli waste, food spoilage, and inventory out dates.
• Must be able to read alpha and numeric data on cash registers and procedure documents.
• Ensure food/equipment temperature logs are completed in a timely and accurate manner.
• Physical Requirements: Requires ability to lift up to fifty (50) pounds throughout a normal shift, moving and stacking merchandise, cleaning, sweeping, shoveling snow, and being able to stoop, bend, and stand for extended periods of time. Must be able to work inside coolers to maintain Page 2/2 inventory. Must be able to ascend and descend a five-foot step ladder safely.

PRINCIPAL CHALLENGES:

Typical Problems:

Most Complex Problems:

DECISION MAKING AUTHORITY AND RESPONSIBILITY:

Typical decisions (total authority)

Other decisions (referred for approval)