Customer Service Associate w.Deli

Reasors Food Stores; Tuscarora Township (MI); On-site; USD 12,398,000 - 17,909,000; Part time

Job summary

Blarney Castle is hiring for an overnight shift part-time position in a retail deli and convenience setting in Michigan. You will assist customers, handle cash, operate the register, and perform deli-related tasks while maintaining high standards of food safety and cleanliness.

The role requires teamwork, basic math, and the ability to work under pressure during high-volume periods. Training is provided, and promotion opportunities may follow performance.

Qualifications

• High school diploma or GED is required; relevant retail experience considered.
• Good interpersonal skills are necessary to connect with customers and provide information accurately.
• Basic math skills are necessary to handle cash transactions, calculate change, and balance cash registers.
• Must be able to read and apply company procedure documents.
• Teamwork is essential; follow directions from managers and work with others.

Responsibilities

• Display a customer-first attitude with immediate, undivided attention.
• Participate in company promotions and programs.
• Complete company-sponsored training within specified periods.
• Complete specialized training on food preparation, handling and storage.
• Receive payments and operate cash registers and related equipment.
• Monitor gas pumps and ensure safe fueling and accurate transactions.
• Prepare deli orders and ensure food safety and waste control.

Skills

Interpersonal skills

Basic math skills

Reading procedures

Teamwork

Stress management

Multitasking

Cash handling

Food safety awareness

Education

High school diploma or GED

Tools

Cash register

Credit card scanners

Lottery ticket machines

Microwave ovens

Kitchen equipment

Job description

• Location 6220 M-68,Indian River, MI, 49749-0128,United States
• Job Category C-Store
• Employee Type Regular Part Time

Description

JOB PURPOSE

This position contributes to Blarney Castle’s success by ensuring total customer dedication in efficiently servicing our customers. Works as part of a team to achieve store objectives. Follows all safety and operating procedures and adheres to fresh food handling guidelines and standards. Ensures a welcoming environment that surprises and delights our customers in full compliance with company standards and state and federal laws.

KNOWLEDGE AND EXPERIENCE

• High school diploma or GED is required; candidates without degrees who have relevant retail experience, and a good work record will be given consideration.
• Good interpersonal skills are necessary to connect with our customers and provide information in an accurate and courteous manner.
• Basic math skills are necessary to handle cash transactions, calculate change, volume sales, and tax percentages and balance cash registers.
• Must be able to read and apply company procedure documents.
• Must be able to work in a team environment and follow direction from assistant manager and store manager.
• Use good reasoning and organizational skills to be able to handle multiple tasks accurately and courteously. Must be able to monitor activity both within the store and at gas pumps.
• Must be able to operate microwaves, small ovens and other kitchen equipment.
• Ability to effectively perform responsibilities under stress while demonstrating a calm demeanor during periods of high volume.

MAJOR DUTIES

• Displaying a customer comes first attitude by ensuring every customer is provided with immediate and undivided attention.
• Actively participate in Company sales promotions and programs.
• Complete company-sponsored training and required updates within specified training periods.
• Successfully complete specialized training on food preparation, handling and storage.
• Know promotions every week/month and make suggestions to customers to increase sales.
• Receive financial payments, counts back change as necessary.
• Operates cash register, credit card scanners, lottery ticket machines and other equipment to complete sales transactions.
• Monitors activity at gas pumps, ensuring customers can dispense fuel safely and financial transactions are handled correctly.
• Accurately receive and prepare orders for deli foods.
• Always Follow Serve-Safe and portion control standards and recipes.
• Control deli waste, food spoilage, and inventory out dates.
• Must be able to read alpha and numeric data on cash registers and procedure documents.
• Ensure food/equipment temperature logs are completed in a timely and accurate manner.
• Physical Requirements: Requires ability to lift up to fifty (50) pounds throughout a normal shift, moving and stacking merchandise, cleaning, sweeping, shoveling snow, and being able to stoop, bend, and stand for extended periods of time. Must be able to work inside coolers to maintain Page 2/2 inventory. Must be able to ascend and descend a five-foot step ladder safely.

PRINCIPAL CHALLENGES

Typical Problems

Most Complex Problems

DECISION MAKING AUTHORITY AND RESPONSIBILITY

Typical decisions (total authority)

Other decisions (referred for approval)

Requirements

This position is primarily scheduled for overnight shifts. Candidates must be available to work overnight hours, including weekends and holidays as needed.