Customer Service Associate w.Deli

Reasors Food Stores; Empire Township (MI); On-site; USD 15,000 - 21,000; Part time

Job summary

Reasors Food Stores in Empire, MI is seeking a Regular Part Time C-Store Associate to deliver total customer dedication and assist shoppers while maintaining safety and SOPs.

You will handle cash, stock, deli preparation, and ensure accurate transactions, temperature logs, and compliance with Serve-Safe guidelines as part of a friendly, efficient team.

Qualifications

• High school diploma or GED is required; candidates with relevant retail experience and good work record will be considered.
• Good interpersonal skills to connect with customers and provide information accurately and courteously.
• Basic math skills to handle cash, calculate change, and balance cash registers.
• Must read and apply company procedure documents.
• Must work in a team and follow directions from store management.
• Ability to monitor activity at gas pumps and in-store operations.
• Operate microwaves, small ovens, and kitchen equipment.
• Ability to stay calm and perform under stress during peak times.

Responsibilities

• Provide immediate, undivided attention to customers.
• Participate in promotions and programs.
• Complete company-sponsored training and updates on time.
• Complete specialized training on food preparation, handling and storage.
• Know weekly/monthly promotions and upsell to customers.
• Process payments and give correct change.
• Operate cash register, card scanners, and other sale equipment.
• Monitor gas pumps and ensure safe fuel dispensing and accurate transactions.
• Prepare deli orders accurately.
• Follow Serve-Safe and portion-control standards.
• Control deli waste and inventory freshness.
• Read alpha-numeric data on registers and documents.
• Maintain temperature logs timely and accurately.
• Physical tasks: lift up to 50 pounds, stack merchandise, work in coolers, and use a ladder.

Skills

Interpersonal skills

Basic math skills

Reading procedures

Teamwork

Multitasking

Customer service focus

Stress management

Education

High school diploma or GED

Tools

Cash register operation

Credit card scanners

Lottery ticket machines

Job description

• Location 9988 W. Front,Empire, MI, 49630-0216,United States
• Job Category C-Store
• Employee Type Regular Part Time

JOB PURPOSE:

This position contributes to Blarney Castle’s success by ensuring total customer dedication in efficiently servicing our customers. Works as part of a team to achieve store objectives. Follows all safety and operating procedures and adheres to fresh food handling guidelines and standards. Ensures a welcoming environment that surprises and delights our customers in full compliance with company standards and state and federal laws.

KNOWLEDGE AND EXPERIENCE:

• High school diploma or GED is required; candidates without degrees who have relevant retail experience, and a good work record will be given consideration.
• Good interpersonal skills are necessary to connect with our customers and provide information in an accurate and courteous manner.
• Basic math skills are necessary to handle cash transactions, calculate change, volume sales, and tax percentages and balance cash registers.
• Must be able to read and apply company procedure documents.
• Must be able to work in a team environment and follow direction from assistant manager and store manager.
• Use good reasoning and organizational skills to be able to handle multiple tasks accurately and courteously. Must be able to monitor activity both within the store and at gas pumps.
• Must be able to operate microwaves, small ovens and other kitchen equipment.
• Ability to effectively perform responsibilities under stress while demonstrating a calm demeanor during periods of high volume.

MAJOR DUTIES:

• Display a customer comes first attitude by ensuring every customer is provided with immediate and undivided attention.
• Actively participate in Company sales promotions and programs.
• Complete company-sponsored training and required updates within specified training periods.
• Successfully complete specialized training on food preparation, handling and storage.
• Know promotions every week/month and make suggestions to customers to increase sales.
• Receive financial payments, counts back change as necessary.
• Operates cash register, credit card scanners, lottery ticket machines and other equipment to complete sales transactions.
• Monitors activity at gas pumps, ensuring customers can dispense fuel safely and financial transactions are handled correctly.
• Accurately receive and prepare orders for deli foods.
• Always Follow Serve-Safe and portion control standards and recipes.
• Control deli waste, food spoilage, and inventory out dates.
• Must be able to read alpha and numeric data on cash registers and procedure documents.
• Ensure food/equipment temperature logs are completed in a timely and accurate manner.
• Physical Requirements: Requires ability to lift up to fifty (50) pounds throughout a normal shift, moving and stacking merchandise, cleaning, sweeping, shoveling snow, and being able to stoop, bend, and stand for extended periods of time. Must be able to work inside coolers to maintain Page 2/2 inventory. Must be able to ascend and descend a five-foot step ladder safely.

PRINCIPAL CHALLENGES:

Typical Problems:

Most Complex Problems:

DECISION MAKING AUTHORITY AND RESPONSIBILITY:

• Typical decisions (total authority)
• Other decisions (referred for approval)