Customer Service Associate w.Deli

Reasors Food Stores; Dallas Township (MI); On-site; USD 17,000 - 22,000; Part time

Job summary

Reasors Food Stores in Fowler, MI is seeking a part-time Retail Associate to deliver top customer service and support deli, cashier, and store operations. You will handle transactions, assist with promotions, and follow safety and food-handling guidelines.

The role requires a high school diploma or GED, strong math and interpersonal skills, and the ability to work as part of a team during busy shifts. Training is provided, and you will be expected to maintain accurate records and customer care.

Qualifications

• High school diploma or GED required; relevant retail experience considered.
• Good interpersonal skills for connecting with customers.
• Basic math for cash transactions, change, tax, and cash register balancing.
• Ability to read and apply company procedure documents.
• Team-oriented and able to follow directions from managers.
• Ability to monitor activity inside store and at gas pumps.
• Capable of operating microwaves, small ovens and kitchen equipment.
• Maintain composure under stress during peak periods.

Responsibilities

• Provide a customer-first attitude with immediate attention to each customer.
• Participate in promotions and company programs to boost sales.
• Complete company-sponsored training within specified periods.
• Complete specialized training on food prep, handling, and storage.
• Know weekly/monthly promotions and suggest items to customers to increase sales.
• Receive payments and provide correct change as needed.
• Operate cash register, credit card scanners, lottery machines and related equipment.
• Monitor gas pumps to ensure safe fueling and correct transactions.
• Prepare deli orders accurately and promptly.
• Follow Serve-Safe standards and recipes; control waste and spoilage.
• Read alpha/numeric data on registers and documents accurately.
• Ensure temperature logs for food/equipment are completed timely.

Skills

Customer service

Interpersonal skills

Cash handling

Teamwork

Reading procedures

Stress tolerance

Math proficiency

Attention to detail

Multitasking

Education

High school diploma or GED

Tools

Cash register

Credit card scanner

Lottery ticket machine

Gas pumps

Microwave

Oven

Job description

• Location 10850 E 2nd St,PO Box 79,Fowler, MI, 48835,United States
• Job Category C-Store
• Employee Type Regular Part Time

Contact information

• Phone [phone]
• Email [e-mail]

JOB PURPOSE

This position contributes to Blarney Castle’s success by ensuring total customer dedication in efficiently servicing our customers. Works as part of a team to achieve store objectives. Follows all safety and operating procedures and adheres to fresh food handling guidelines and standards. Ensures a welcoming environment that surprises and delights our customers in full compliance with company standards and state and federal laws.

KNOWLEDGE AND EXPERIENCE

• High school diploma or GED is required; candidates without degrees who have relevant retail experience, and a good work record will be given consideration.
• Good interpersonal skills are necessary to connect with our customers and provide information in an accurate and courteous manner.
• Basic math skills are necessary to handle cash transactions, calculate change, volume sales, and tax percentages and balance cash registers.
• Must be able to read and apply company procedure documents.
• Must be able to work in a team environment and follow direction from assistant manager and store manager.
• Use good reasoning and organizational skills to be able to handle multiple tasks accurately and courteously. Must be able to monitor activity both within the store and at gas pumps.
• Must be able to operate microwaves, small ovens and other kitchen equipment.
• Ability to effectively perform responsibilities under stress while demonstrating a calm demeanor during periods of high volume.

MAJOR DUTIES

• Displaying a customer comes first attitude by ensuring every customer is provided with immediate and undivided attention.
• Actively participate in Company sales promotions and programs.
• Complete company-sponsored training and required updates within specified training periods.
• Successfully complete specialized training on food preparation, handling and storage.
• Know promotions every week/month and make suggestions to customers to increase sales.
• Receive financial payments, counts back change as necessary.
• Operates cash register, credit card scanners, lottery ticket machines and other equipment to complete sales transactions.
• Monitors activity at gas pumps, ensuring customers can dispense fuel safely and financial transactions are handled correctly.
• Accurately receive and prepare orders for deli foods.
• Always Follow Serve-Safe and portion control standards and recipes.
• Control deli waste, food spoilage, and inventory out dates.
• Must be able to read alpha and numeric data on cash registers and procedure documents.
• Ensure food/equipment temperature logs are completed in a timely and accurate manner.
• Physical Requirements: Requires ability to lift up to fifty (50) pounds throughout a normal shift, moving and stacking merchandise, cleaning, sweeping, shoveling snow, and being able to stoop, bend, and stand for extended periods of time. Must be able to work inside coolers to maintain Page 2/2 inventory. Must be able to ascend and descend a five-foot step ladder safely.

PRINCIPAL CHALLENGES

Typical Problems: Most Complex Problems:

DECISION MAKING AUTHORITY AND RESPONSIBILITY

Typical decisions (total authority) Other decisions (referred for approval)