Customer Service Associate w.Deli

Reasors Food Stores; Traverse City (MI); On-site; USD 28,000 - 36,000; Full time

Job summary

Reasors Food Stores in Traverse City, MI, is hiring for a C-store associate responsible for delivering exceptional customer service, handling transactions, and supporting deli operations. You will work as part of a team to meet store objectives, follow safety guidelines, and maintain a welcoming environment for customers during peak hours.

Qualifications include a high school diploma or GED, strong interpersonal skills, basic math abilities, and the ability to operate kitchen equipment and cash

Qualifications

• High school diploma or GED is required or equivalent retail experience with a good work record.
• Good interpersonal skills are necessary to connect with customers and provide information accurately and politely.
• Basic math skills are necessary to handle cash transactions, calculate changes, sums, and tax.
• Must be able to read and apply company procedure documents.
• Must be able to work in a team environment and follow directions from management.
• Ability to multitask and monitor activity in store and at gas pumps.
• Must be able to operate microwaves, small ovens and other kitchen equipment.
• Ability to perform responsibilities under stress during peak hours.

Responsibilities

• Provide immediate and undivided attention to customers.
• Participate in promotions and company programs.
• Complete company-sponsored training within specified periods.
• Prepare deli foods per standards and handle storage.
• Receive payments and give change.
• Operate the cash register and related payment tools.
• Monitor gas pumps and ensure safe and correct transactions.
• Ensure accurate order preparation for deli items and maintain logs and records.
• Follow Serve-Safe guidelines and maintain temperature logs.
• Maintain cleanliness and organization of the sales area.

Skills

Interpersonal skills

Cash handling

Team player

Reading procedures

Basic math

Stress management

Safety compliance

Education

High school diploma or GED

Tools

Cash register operation

Job description

• Location 509 Munson Ave,Traverse City, MI, 49686,United States
• Job Category C-Store
• Employee Type C-Store Full Time

JOB PURPOSE

This position contributes to Blarney Castle’s success by ensuring total customer dedication in efficiently servicing our customers. Works as part of a team to achieve store objectives. Follows all safety and operating procedures and adheres to fresh food handling guidelines and standards. Ensures a welcoming environment that surprises and delights our customers in full compliance with company standards and state and federal laws.

KNOWLEDGE AND EXPERIENCE

• High school diploma or GED is required; candidates without degrees who have relevant retail experience, and a good work record will be given consideration.
• Good interpersonal skills are necessary to connect with our customers and provide information in an accurate and courteous manner.
• Basic math skills are necessary to handle cash transactions, calculate change, volume sales, and tax percentages and balance cash registers.
• Must be able to read and apply company procedure documents.
• Must be able to work in a team environment and follow direction from assistant manager and store manager.
• Use good reasoning and organizational skills to be able to handle multiple tasks accurately and courteously. Must be able to monitor activity both within the store and at gas pumps.
• Must be able to operate microwaves, small ovens and other kitchen equipment.
• Ability to effectively perform responsibilities under stress while demonstrating a calm demeanor during periods of high volume.

MAJOR DUTIES

• Displaying a customer comes first attitude by ensuring every customer is provided with immediate and undivided attention.
• Actively participate in Company sales promotions and programs.
• Complete company-sponsored training and required updates within specified training periods.
• Successfully complete specialized training on food preparation, handling and storage.
• Know promotions every week/month and make suggestions to customers to increase sales.
• Receive financial payments, counts back change as necessary.
• Operates cash register, credit card scanners, lottery ticket machines and other equipment to complete sales transactions.
• Monitors activity at gas pumps, ensuring customers can dispense fuel safely and financial transactions are handled correctly.
• Accurately receive and prepare orders for deli foods.
• Always Follow Serve-Safe and portion control standards and recipes.
• Control deli waste, food spoilage, and inventory out dates.
• Must be able to read alpha and numeric data on cash registers and procedure documents.
• Ensure food/equipment temperature logs are completed in a timely and accurate manner.
• Physical Requirements: Requires ability to lift up to fifty (50) pounds throughout a normal shift, moving and stacking merchandise, cleaning, sweeping, shoveling snow, and being able to stoop, bend, and stand for extended periods of time. Must be able to work inside coolers to maintain Page 2/2 inventory. Must be able to ascend and descend a five-foot step ladder safely.

PRINCIPAL CHALLENGES

• Typical Problems:
• Most Complex Problems:

DECISION MAKING AUTHORITY AND RESPONSIBILITY

• Typical decisions (total authority)
• Other decisions (referred for approval)