Customer Service Associate w.Deli

Reasors Food Stores; Corwith Township (MI); On-site; USD 17,000 - 22,000; Part time

Job summary

Blarney Castle is seeking a part‑time team member to help serve customers and support store operations. You will work with a team to meet store objectives, follow safety and handling guidelines, and maintain a welcoming environment in compliance with company standards and laws.

The role requires basic math for transactions, ability to read company procedures, and willingness to operate kitchen equipment. You will participate in promotions and ensure accurate cash handling during shifts.

Qualifications

• High school diploma or GED required; retail experience considered.
• Good interpersonal skills to connect with customers and provide information.
• Basic math skills for cash transactions, making change, tax percentages and balancing cash registers.
• Must be able to read and apply company procedure documents.
• Must be able to work in a team environment and follow directions from management.
• Ability to operate microwaves, small ovens and kitchen equipment.
• Calm under stress during high volume periods.

Responsibilities

• Provide immediate, undivided attention to customers.
• Participate in promotions and training.
• Handle payments, give change, and process sales transactions.
• Operate cash register, scanners, and fuel payment devices.
• Maintain deli orders and ensure food safety and portion control.

Skills

Interpersonal skills

Cash handling

Teamwork

Basic math

Education

High school diploma or GED

Job description

• Job Category C-Store
• Employee Type Regular Part Time

• Name shawn williams
• Phone [phone]

JOB PURPOSE:
This position contributes to Blarney Castle’s success by ensuring total customer dedication in efficiently servicing our customers. Works as part of a team to achieve store objectives. Follows all safety and operating procedures and adheres to fresh food handling guidelines and standards. Ensures a welcoming environment that surprises and delights our customers in full compliance with company standards and state and federal laws.
KNOWLEDGE AND EXPERIENCE:

• High school diploma or GED is required; candidates without degrees who have relevant retail experience, and a good work record will be given consideration.
• Good interpersonal skills are necessary to connect with our customers and provide information in an accurate and courteous manner.
• Basic math skills are necessary to handle cash transactions, calculate change, volume sales, and tax percentages and balance cash registers.
• Must be able to read and apply company procedure documents.
• Must be able to work in a team environment and follow direction from assistant manager and store manager.
• Use good reasoning and organizational skills to be able to handle multiple tasks accurately and courteously. Must be able to monitor activity both within the store and at gas pumps.
• Must be able to operate microwaves, small ovens and other kitchen equipment.
• Ability to effectively perform responsibilities under stress while demonstrating a calm demeanor during periods of high volume.

MAJOR DUTIES:
Displaying a customer comes first attitude by ensuring every customer is provided with immediate and undivided attention.
Actively participate in Company sales promotions and programs.
Complete company-sponsored training and required updates within specified training periods.
Successfully complete specialized training on food preparation, handling and storage.
Know promotions every week/month and make suggestions to customers to increase sales.
Receive financial payments, counts back change as necessary.
Operates cash register, credit card scanners, lottery ticket machines and other equipment to complete sales transactions.
Monitors activity at gas pumps, ensuring customers can dispense fuel safely and financial transactions are handled correctly.
Accurately receive and prepare orders for deli foods.
Always Follow Serve-Safe and portion control standards and recipes.
Control deli waste, food spoilage, and inventory out dates.
Must be able to read alpha and numeric data on cash registers and procedure documents.
Ensure food/equipment temperature logs are completed in a timely and accurate manner.
Physical Requirements: Requires ability to lift up to fifty (50) pounds throughout a normal shift, moving and stacking merchandise, cleaning, sweeping, shoveling snow, and being able to stoop, bend, and stand for extended periods of time. Must be able to work inside coolers to maintain Page 2/2 inventory. Must be able to ascend and descend a five-foot step ladder safely.

PRINCIPAL CHALLENGES:

Typical Problems:

Most Complex Problems:

DECISION MAKING AUTHORITY AND RESPONSIBILITY:

Typical decisions (total authority)

Other decisions (referred for approval)