Customer Service Associate w.Deli

Reasors Food Stores; Pentwater (MI); On-site; USD 12,000 - 18,000; Part time

Job summary

Blarney Castle is seeking a part-time team member in Pentwater, MI to handle deli and front-end duties. You’ll assist customers, process payments, manage promotions, and ensure food safety standards are followed in a fast-paced environment.

The role requires a high school diploma or equivalent, basic math, and the ability to work with meals and at gas pumps. Lifting up to 50 pounds and standing for long periods are part of the job duties.

Qualifications

• High school diploma or GED required; relevant retail experience may be considered.
• Strong interpersonal and courteous communication with customers.
• Basic math skills for cash handling, change, tax and balancing.
• Ability to read and apply company procedures.
• Team oriented; follow directions from management.
• Ability to multitask and stay calm during peak times.
• Experience operating kitchen equipment like microwaves and ovens.
• Must monitor gas pumps and ensure safe transactions.
• Physical ability to lift up to 50 pounds and work in coolers.
• Read alpha-numeric data on registers and documents.

Responsibilities

• Provide immediate, attentive customer service to every shopper.
• Participate in company promotions and programs.
• Complete required training within specified periods.
• Complete specialized training on food preparation, handling and storage.
• Know promotions and upsell to increase sales.
• Receive payments and give back change.
• Operate cash register, card scanners, and lottery machines.
• Monitor gas pumps and ensure safe and accurate transactions.
• Accurately prepare deli orders.
• Follow Serve-Safe and portion control standards.
• Control deli waste, spoilage, and inventory dates.
• Read data on registers and documents.
• Maintain temperature logs and safety checks.

Skills

Customer service

Interpersonal skills

Cash handling

Reading comprehension

Teamwork

Ability to work under pressure

Food handling knowledge

Safety awareness

Basic math skills

Education

High school diploma or GED

Tools

Cash register system

Credit card scanners

Lottery machines

Job description

• Location 9580 N Business US31,Pentwater, MI, 49449,United States
• Job Category C-Store
• Employee Type Regular Part Time

JOB PURPOSE:

This position contributes to Blarney Castle’s success by ensuring total customer dedication in efficiently servicing our customers. Works as part of a team to achieve store objectives. Follows all safety and operating procedures and adheres to fresh food handling guidelines and standards. Ensures a welcoming environment that surprises and delights our customers in full compliance with company standards and state and federal laws.

KNOWLEDGE AND EXPERIENCE:

• High school diploma or GED is required; candidates without degrees who have relevant retail experience, and a good work record will be given consideration.
• Good interpersonal skills are necessary to connect with our customers and provide information in an accurate and courteous manner.
• Basic math skills are necessary to handle cash transactions, calculate change, volume sales, and tax percentages and balance cash registers.
• Must be able to read and apply company procedure documents.
• Must be able to work in a team environment and follow direction from assistant manager and store manager.
• Use good reasoning and organizational skills to be able to handle multiple tasks accurately and courteously. Must be able to monitor activity both within the store and at gas pumps.
• Must be able to operate microwaves, small ovens and other kitchen equipment.
• Ability to effectively perform responsibilities under stress while demonstrating a calm demeanor during periods of high volume.

MAJOR DUTIES:

• Displaying a customer comes first attitude by ensuring every customer is provided with immediate and undivided attention.
• Actively participate in Company sales promotions and programs.
• Complete company-sponsored training and required updates within specified training periods.
• Successfully complete specialized training on food preparation, handling and storage.
• Know promotions every week/month and make suggestions to customers to increase sales.
• Receive financial payments, counts back change as necessary.
• Operates cash register, credit card scanners, lottery ticket machines and other equipment to complete sales transactions.
• Monitors activity at gas pumps, ensuring customers can dispense fuel safely and financial transactions are handled correctly.
• Accurately receive and prepare orders for deli foods.
• Always Follow Serve-Safe and portion control standards and recipes.
• Control deli waste, food spoilage, and inventory out dates.
• Must be able to read alpha and numeric data on cash registers and procedure documents.
• Ensure food/equipment temperature logs are completed in a timely and accurate manner.
• Physical Requirements: Requires ability to lift up to fifty (50) pounds throughout a normal shift, moving and stacking merchandise, cleaning, sweeping, shoveling snow, and being able to stoop, bend, and stand for extended periods of time. Must be able to work inside coolers to maintain Page 2/2 inventory. Must be able to ascend and descend a five-foot step ladder safely.

PRINCIPAL CHALLENGES:

Typical Problems:

Most Complex Problems:

DECISION MAKING AUTHORITY AND RESPONSIBILITY:

Typical decisions (total authority)
Other decisions (referred for approval)