Customer Service Associate — Tuition Support, 401(k), Discount

Lowe's; Wasilla (AK); On-site; USD 21,000 - 25,000; Full time

Benefits offered by this job

Health insurance

Tuition assistance

401(k) match

Employee Stock Purchase Program

Associate discount 10%

Track to the Trades

Job summary

Lowe's is seeking a Customer Service Associate to welcome customers and help them find the right products for home improvement needs. You will engage with customers, answer questions, and ensure their needs are met while assisting with merchandise location and checkout.

The role spans multiple departments with responsibilities including stocking, processing orders, and cross-training to deliver top-notch service. Lifting and standing are involved.

Qualifications

• 6 months experience using a computer.
• 6 months experience using common retail technology like smartphones and tablets.
• Reading, writing, and performing basic arithmetic.
• Able to perform duties that may require prolonged standing, sitting, and other activities necessary to perform job duties.
• Minimally lift 25lbs unassisted or over 25lbs with or without an accommodation.

Responsibilities

• Welcome customers to Lowe's, answer questions, and deliver friendly and professional customer service.
• Assist customers with locating and handling merchandise
• Down stock merchandise by looking for empty areas on shelves and replenishing supplies
• Process orders and deliveries accurately so customers receive merchandise as expected and on time
• Cross-functionally train in other areas of the store to help deliver the best customer service
• Prepare merchandise in your department based on customer needs (e.g., tint and mix paint, cut and thread pipe, cut and bundle wood, cut drywall, cut blinds)
• Guide customers through shopping or checkout
• Complete other duties as assigned

Skills

Computer basics

Retail tech familiarity

Basic arithmetic

Job description

Lowe's is seeking a Customer Service Associate to welcome customers and help them find the right products for home improvement needs. You will engage with customers, answer questions, and ensure their needs are met while assisting with merchandise location and checkout.

The role spans multiple departments with responsibilities including stocking, processing orders, and cross-training to deliver top-notch service. Lifting and standing are involved.