Customer Service Associate: Tuition, 401(k) & Discount

Lowe's Companies, Inc.; Charlotte (NC); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Health insurance options

Tuition assistance program

Company-matching 401(k) and ESPP

10% Associate Discount

Job summary

Lowe’s is hiring a Customer Service Associate in Charlotte, NC. You will greet customers, help them locate products, and ensure a positive shopping experience across departments. You may assist with loading merchandise and processing orders, while continually delivering friendly, knowledgeable service to customers.

The role emphasizes flexibility across departments, with opportunities for training in various areas and advancement within Lowe’s stores.

Qualifications

• 6 Months Experience using a computer, including inputting, accessing, modifying, or outputting information
• 6 Months Experience using common retail technology, such as smart phones and tablets
• Reading, writing, and performing basic arithmetic (addition and subtraction)
• Able to perform duties that may require prolonged standing, sitting, and other activities necessary to perform job duties
• Minimally lift 25lbs unassisted or over 25lbs with or without an accommodation

Responsibilities

• Welcome customers to Lowe’s, answer questions, and deliver friendly and professional customer service.
• Assist customers with locating and handling merchandise
• Down stock merchandise by looking for empty areas on shelves and replenishing supplies
• Process orders and deliveries accurately so customers receive merchandise as expected and on time
• Cross-functionally train in other areas of the store to help deliver the best customer service
• Prepare merchandise in your department based on customer needs (e.g., tint and mix paint, cut and thread pipe, cut and bundle wood, cut drywall, cut blinds)
• Guide customers through shopping or checkout
• Complete other duties as assigned

Skills

Computer skills

Retail technology use

Basic arithmetic

Standing / mobility

Lifting up to 25 lbs

Job description

Lowe’s is hiring a Customer Service Associate in Charlotte, NC. You will greet customers, help them locate products, and ensure a positive shopping experience across departments. You may assist with loading merchandise and processing orders, while continually delivering friendly, knowledgeable service to customers.

The role emphasizes flexibility across departments, with opportunities for training in various areas and advancement within Lowe’s stores.