Customer Service Leader — Flexible Hours, Tuition & 401k

Lowe's Companies, Inc.; Fayetteville (WV); On-site; USD 1,791,000 - 2,480,000; Part time

Benefits offered by this job

Health insurance options

Tuition assistance program

Company-matching 401(k) and Employee S

Employee Stock Purchase Program

10% Associate Discount

Track to the Trades program

Job summary

Lowe’s is seeking a Customer Service Associate to assist shoppers with finding products and resolving home improvement questions. You will greet customers, answer questions, and ensure a pleasant store experience throughout your shift.

You may work in various departments, assist with merchandise placement, and process orders while maintaining high service standards. This role emphasizes teamwork and customer-focused problem solving.

Qualifications

• 6 Months Experience using a computer, including inputting, accessing, modifying, or outputting information
• 6 Months Experience using common retail technology, such as smart phones and tablets
• Reading, writing, and performing basic arithmetic (addition and subtraction)
• Able to perform duties that may require prolonged standing, sitting, and other activities necessary to perform job duties
• Minimally lift 25lbs unassisted or over 25lbs with or without an accommodation

Responsibilities

• Welcome customers to Lowe’s, answer questions, and deliver friendly and professional customer service.
• Assist customers with locating and handling merchandise
• Down stock merchandise by looking for empty areas on shelves and replenishing supplies
• Process orders and deliveries accurately so customers receive merchandise as expected and on time
• Cross-functionally train in other areas of the store to help deliver the best customer service
• Prepare merchandise in your department based on customer needs (e.g., tint and mix paint, cut and thread pipe, cut and bundle wood, cut drywall, cut blinds)
• Guide customers through shopping or checkout
• Complete other duties as assigned

Skills

Customer service

Computer basics

Retail technology

Reading/writing arithmetic

Tools

Smartphones

Tablets

Job description

Lowe’s is seeking a Customer Service Associate to assist shoppers with finding products and resolving home improvement questions. You will greet customers, answer questions, and ensure a pleasant store experience throughout your shift.

You may work in various departments, assist with merchandise placement, and process orders while maintaining high service standards. This role emphasizes teamwork and customer-focused problem solving.