Customer Service Associate: Tech Support & Front Desk

Associa; Palm Desert (CA); On-site; USD 28,000 - 29,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401k

Disability insurance

Wellness initiatives

Job summary

Associa is seeking a Customer Service Associate to join our Palm Desert, CA team. You will assist customers with inquiries, provide troubleshooting, and support operations from a friendly, service-oriented stance.

This full-time, on-site position requires professional communication on calls, email, and in person, plus accurate maintenance of homeowner/association data. Benefits include medical, dental, vision, and 401k.

Qualifications

• Proven customer service experience preferred.
• Strong communication and interpersonal skills.
• Ability to work in a team and manage multiple tasks.

Responsibilities

• Serve as the first point of contact for customers via phone, email, or in person.
• Provide troubleshooting and assistance on products or services.
• Maintain accurate homeowner/association information and office records.
• Process print jobs, scanning, and faxing as needed.

Skills

Customer service

Communication

Teamwork

Conflict resolution

Education

High School Diploma or GED

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Associa is seeking a Customer Service Associate to join our Palm Desert, CA team. You will assist customers with inquiries, provide troubleshooting, and support operations from a friendly, service-oriented stance.

This full-time, on-site position requires professional communication on calls, email, and in person, plus accurate maintenance of homeowner/association data. Benefits include medical, dental, vision, and 401k.