Customer Service

Associa; Palm Desert (CA); On-site; USD 28,000 - 29,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401k

Disability insurance

Wellness initiatives

Job summary

Associa is seeking a Customer Service Associate to join our Palm Desert, CA team. You will assist customers with inquiries, provide troubleshooting, and support operations from a friendly, service-oriented stance.

This full-time, on-site position requires professional communication on calls, email, and in person, plus accurate maintenance of homeowner/association data. Benefits include medical, dental, vision, and 401k.

Qualifications

• Proven customer service experience preferred.
• Strong communication and interpersonal skills.
• Ability to work in a team and manage multiple tasks.

Responsibilities

• Serve as the first point of contact for customers via phone, email, or in person.
• Provide troubleshooting and assistance on products or services.
• Maintain accurate homeowner/association information and office records.
• Process print jobs, scanning, and faxing as needed.

Skills

Customer service

Communication

Teamwork

Conflict resolution

Education

High School Diploma or GED

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

With more than 225 branch offices across North America, Associa is building the future of community for nearly five million residents worldwide. Our 11,000+ team members lead the industry with unrivaled education, expertise, and trailblazing innovation. For more than 43 years, Associa has brought positive impact and meaningful value to communities. To learn more, visit www.associaonline.com.

Job Description

Associais currentlylooking for a Customer Service Associate to join our team in Palm Desert, CA. As a Customer Service Associate, you will be responsible for assisting customers with any troubles or inquiries that they might have. Often, customer service associates help customers over the phone or via email, but may also have to help customers in person. A customer service associate must possess a service-oriented attitude, as well as a friendly and personable attitude.

What do we offer?

Associa offers a competitive benefits package to our full-time employees, including medical, dental, and vision insurance, 401k, disability insurance, and support with wellness and development initiatives and more. We have been designated a Great Place to Work for eight consecutive years, and many of our locations have been awarded as Best and Brightest.

Compensation:

$20.00-$21.00/hour; direct experience highly considered.

Employment Type:

Full Time

Work Location:

42635 Melanie Place, STE 103, Palm Desert, CA. 92211

How will you make an impact?

• Acting as the first point of contact for customers seeking help with products or technical issues. Provide troubleshooting and technical assistance to customers.
• Using conflict resolution techniques to resolve customer issues.
• Acting as the first point of contact for customers seeking help with products or technical issues, and helping provide troubleshooting and technical assistance to customers.
• Processing print jobs, scanning, and faxing as general office support when needed
• Updating homeowner and association information in C3 and shared files.

Requirements

• Proficiency in Microsoft Office (word, excel, outlook)
• At least one year of directly related or closely related experience
• Able to work effectively with others in person and in groups settings
• Able to communicate effectively and professionally on the phone, email, and in person.
• Must be able to operate general office equipment (copier, fax, phone systems, etc.).
• Professional customer service skills
• High School Diploma or GED

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.