Customer Service Associate

Associa; Vernon (CT); On-site; USD 32,000 - 42,000; Full time

Job summary

Associa in Vernon, CT is seeking a friendly Customer Service Associate to greet homeowners, answer questions, and connect customers with the right support.

In this role you will handle inquiries by phone, email, and in person, maintain files, assist with billing questions, and support the office team to keep operations running smoothly. If you are organized and enjoy helping people, this is a great fit.

Qualifications

• 1+ year of direct or closely related experience preferred.
• High school diploma or GED required.
• Strong communication and customer-service orientation.
• Ability to handle confidential information with discretion.
• Proficiency with Microsoft Office (Word, Excel, Outlook).

Responsibilities

• Welcome and assist customers visiting the office as needed.
• Respond to inquiries by phone, email, and in person with professionalism.
• Listen to concerns, identify needs, and work toward solutions.
• Assist with billing questions and help resolve issues.
• Provide basic troubleshooting and support for questions.
• Update homeowner and association information in C3 and shared files.
• Collaborate with managers, vendors, coworkers, and clients to deliver excellent service.
• Support general office tasks and maintain an organized environment.
• Perform other duties as assigned.

Skills

Customer service

Communication

Teamwork

Problem solving

Organization

Education

High school diploma or GED

Tools

Microsoft Office

Outlook

Job description

Are you a people person who loves solving problems and making someone’s day a little easier? We’re looking for a friendly, organized Customer Service Associate to join our team in Vernon!

In this role, you’ll be a helpful point of contact for homeowners and customers, answering questions, resolving concerns, and connecting them with the support they need. If you enjoy building relationships, working with a team, and keeping things running smoothly, we’d love to hear from you!

What You’ll Do

Welcome and assist customers visiting the office as needed.

Respond to customer inquiries by phone, email, and in person with professionalism and a positive attitude.

Listen to customer concerns, identify their needs, and work toward helpful solutions.

Assist with billing questions and help resolve customer issues.

Provide basic troubleshooting and support for product or technical questions.

Update homeowner and association information in C3 and shared files.

Partner with community managers, vendors, coworkers, and clients to provide excellent service.

Assist with general office tasks, including printing, scanning, faxing, and monitoring supplies.

Help maintain an organized and welcoming office environment.

Perform other duties as assigned.

What You’ll Bring

A high school diploma or GED.

At least one year of directly or closely related experience.

A friendly, service-oriented approach and strong communication skills.

The ability to handle concerns professionally and help resolve conflicts.

Proficiency with Microsoft Office, including Word, Excel, and Outlook.

Strong organizational skills and the ability to prioritize tasks and meet deadlines.

A proactive, detail-oriented mindset and the ability to work independently and as part of a team.

The ability to handle confidential information with discretion.

Comfort using general office equipment, including phones, copiers, and fax machines.

The ability to learn and follow company policies, procedures, and forms.

Work environment: Typical office setting.

Company Description

With more than 300 branch offices across North America, Associa is building the future of community for more than 7.5 million residents worldwide. Our 15,000+ team members lead the industry with unrivaled education, expertise, and trailblazing innovation. For more than 48 years, Associa has brought positive impact and meaningful value to communities. To learn more, visit www.associaonline.com.