Customer Care Specialist (Office & Support)

TownSQ; Vernon (CT); On-site; USD 34,000 - 42,000; Full time

Job summary

Associa is seeking a friendly Customer Service Associate to join our Vernon office. You’ll be the first point of contact for homeowners and customers, answering questions, resolving concerns, and connecting them with the right support.

A team-oriented, organized approach helps you excel in a busy office environment. You’ll handle inquiries by phone, email, and in person, maintain accurate records, and assist with general office tasks.

Qualifications

• Minimum high school diploma or GED.
• At least 1 year of related experience.
• Friendly, service-oriented approach and strong communication skills.
• Ability to handle concerns professionally and help resolve conflicts.
• Proficiency with Microsoft Office (Word, Excel, Outlook).

Responsibilities

• Welcome and assist customers visiting the office as needed.
• Respond to inquiries by phone, email, and in person with professionalism.
• Listen to concerns, identify needs, and work toward solutions.
• Assist with billing questions and general office tasks.
• Provide basic troubleshooting and support for product questions.
• Update homeowner information in C3 and shared files.
• Partner with managers, vendors, coworkers, and clients to provide excellent service.
• Maintain an organized, welcoming office environment.

Skills

Customer service

Communication

Organization

MS Office

Education

High school diploma or GED

Tools

Microsoft Word

Excel

Outlook

Job description

Associa is seeking a friendly Customer Service Associate to join our Vernon office. You’ll be the first point of contact for homeowners and customers, answering questions, resolving concerns, and connecting them with the right support.

A team-oriented, organized approach helps you excel in a busy office environment. You’ll handle inquiries by phone, email, and in person, maintain accurate records, and assist with general office tasks.