Customer Care Specialist - Office & Support

Associa; Vernon (CT); On-site; USD 32,000 - 42,000; Full time

Job summary

Associa in Vernon, CT is seeking a friendly Customer Service Associate to greet homeowners, answer questions, and connect customers with the right support.

In this role you will handle inquiries by phone, email, and in person, maintain files, assist with billing questions, and support the office team to keep operations running smoothly. If you are organized and enjoy helping people, this is a great fit.

Qualifications

• 1+ year of direct or closely related experience preferred.
• High school diploma or GED required.
• Strong communication and customer-service orientation.
• Ability to handle confidential information with discretion.
• Proficiency with Microsoft Office (Word, Excel, Outlook).

Responsibilities

• Welcome and assist customers visiting the office as needed.
• Respond to inquiries by phone, email, and in person with professionalism.
• Listen to concerns, identify needs, and work toward solutions.
• Assist with billing questions and help resolve issues.
• Provide basic troubleshooting and support for questions.
• Update homeowner and association information in C3 and shared files.
• Collaborate with managers, vendors, coworkers, and clients to deliver excellent service.
• Support general office tasks and maintain an organized environment.
• Perform other duties as assigned.

Skills

Customer service

Communication

Teamwork

Problem solving

Organization

Education

High school diploma or GED

Tools

Microsoft Office

Outlook

Job description

Associa in Vernon, CT is seeking a friendly Customer Service Associate to greet homeowners, answer questions, and connect customers with the right support.

In this role you will handle inquiries by phone, email, and in person, maintain files, assist with billing questions, and support the office team to keep operations running smoothly. If you are organized and enjoy helping people, this is a great fit.