Customer Service Associate – Remote Support & Coordination

Guidedbyljtravel; Florida; Remote; USD 34,000 - 48,000; Full time

Benefits offered by this job

Training and ongoing development

Flexible remote work environment

Opportunities for advancement

Job summary

Guidedbyljtravel is seeking a proactive Customer Service Associate to support clients in a fully remote travel planning environment. You will assist with coordinating travel-related services, manage incoming requests, and guide clients through a structured booking process while staying organized and providing professional service.

This role emphasizes ownership, clear communication, and attention to detail, ensuring every client experience is smooth from start to finish.

Qualifications

• Strong organizational and time-management skills.
• Ability to take initiative and manage responsibilities independently.
• Confident communication and problem-solving abilities.
• Comfortable handling multiple tasks and priorities.
• Self-motivated with a dependable work style.
• Customer service, administrative, or coordination experience preferred.
• Interest in travel and working with clients is a plus.

Responsibilities

• Manage and respond to client inquiries in a timely and professional manner.
• Take ownership of client requests and follow them through to completion.
• Assist with coordinating travel arrangements, scheduling, and updates.
• Provide clear guidance and next steps to clients.
• Maintain organized records and track progress of requests.
• Ensure accuracy and consistency across all client interactions.
• Support a smooth and structured customer experience.

Skills

Organizational skills

Time management

Initiative

Communication

Problem solving

multitasking

Customer service

Job description

Job Summary

We are seeking a proactive and organized Customer Service Associate to support clients while managing incoming requests and coordinating service details in a remote environment.

This role is ideal for individuals who enjoy taking ownership of their work, staying organized, and guiding clients through a structured process. You will play a key role in helping ensure each client’s experience is handled smoothly from start to finish.

In this role, you will assist with coordinating travel-related services and supporting clients throughout the planning and booking process.

Key Responsibilities

• Manage and respond to client inquiries in a timely and professional manner
• Take ownership of client requests and follow them through to completion
• Assist with coordinating travel arrangements, scheduling, and updates
• Provide clear guidance and next steps to clients
• Maintain organized records and track progress of requests
• Ensure accuracy and consistency across all client interactions
• Support a smooth and structured customer experience

Qualifications

• Strong organizational and time-management skills
• Ability to take initiative and manage responsibilities independently
• Confident communication and problem-solving abilities
• Comfortable handling multiple tasks and priorities
• Self-motivated with a dependable work style
• Customer service, administrative, or coordination experience preferred
• Interest in travel and working with clients is a plus

What We Offer

• Training and ongoing development
• Flexible remote work environment
• Opportunities for advancement and increased responsibility
• Supportive team structure
• Access to tools and systems to help you succeed

Work Environment

• Fully remote
• Flexible schedule options
• Reliable internet required