Customer Service Specialist – Client Support

Guidedbyljtravel; Champaign (IL); Remote; USD 42,000 - 52,000; Full time

Benefits offered by this job

Training provided

Flexible remote

Advancement opportunities

Supportive team

Tools access

Job summary

Guidedbyljtravel seeks a reliable Customer Service Specialist to support clients and manage service-related requests in a remote environment. You will help clients coordinate vacation experiences, including family-focused travel planning and related arrangements.

This role is ideal for individuals who enjoy helping others, staying organized, and guiding clients through a structured process from start to finish.

Qualifications

• Candidate should demonstrate strong communication and organizational abilities.
• Ability to multitask and manage priorities with attention to detail.
• Self-motivation and capacity to work independently in a remote setting.
• Experience in customer service or administrative support preferred.
• Interest in travel and helping families plan trips is a plus.

Responsibilities

• Respond to client inquiries in a timely and professional manner.
• Assist clients with vacation planning, including family-friendly options and accommodations.
• Coordinate travel-related services, scheduling, and updates.
• Provide clear communication and next steps throughout the process.
• Maintain accurate and organized client records.
• Track progress of requests to ensure timely completion.
• Deliver a consistent and positive customer experience.

Skills

Strong communication

Organizational skills

Multitasking

Self-motivated

Detail-oriented

Comfort with online tools

Customer service experience

Travel interest

Job description

Job Summary

We are seeking a reliable and detail-oriented Customer Service Specialist to support clients and manage service-related requests in a remote environment.

This role is ideal for individuals who enjoy helping others, staying organized, and guiding clients through a structured process from start to finish.

In this position, you will assist clients with coordinating vacation experiences, including family-focused travel planning and related arrangements.

Key Responsibilities

• Respond to client inquiries in a timely and professional manner
• Assist clients with vacation planning, including family-friendly options and accommodations
• Coordinate travel-related services, scheduling, and updates
• Provide clear communication and next steps throughout the process
• Maintain accurate and organized client records
• Track progress of requests to ensure timely completion
• Deliver a consistent and positive customer experience

Qualifications

• Strong communication and organizational skills
• Ability to manage multiple tasks and priorities
• Self-motivated with the ability to work independently
• Detail-oriented with strong follow-through
• Comfortable using online tools and systems
• Customer service or administrative experience preferred
• Interest in travel and working with families is a plus

What We Offer

• Training and ongoing support
• Flexible remote work environment
• Opportunities for advancement and growth
• Supportive team structure
• Access to tools and systems needed for success

Work Environment

• Fully remote
• Flexible scheduling options
• Reliable internet required