Customer Service Coordinator – Client Support

Guidedbyljtravel; Cape Coral (FL); Remote; USD 42,000 - 56,000; Full time

Benefits offered by this job

Training and development

Flexible remote work environment

Opportunities for advancement

Supportive team environment

Tools and systems access

Job summary

Guidedbyljtravel is seeking a detail-oriented Customer Service Coordinator to support clients and manage service-related requests in a fully remote environment. This role is ideal for individuals who enjoy organizing details, communicating clearly, and guiding clients through a structured process from start to finish.

You will assist with coordinating travel-related services and supporting clients throughout the planning and booking process, delivering a consistent and positive customer

Qualifications

• Strong organizational skills and multitasking ability.
• Excellent written and verbal communication essential.
• Ability to work independently and manage responsibilities.
• Detail-oriented with reliable follow-through.
• Comfortable using online systems and tools.
• Customer service or administrative experience preferred.
• Interest in travel and working with clients is a plus.

Responsibilities

• Respond to client inquiries promptly and professionally.
• Coordinate service details, including scheduling and updates.
• Assist clients with travel arrangements and planning support.
• Provide clear communication and next steps throughout the process.
• Maintain accurate and organized client records.
• Track progress of requests to ensure timely completion.
• Deliver a consistent and positive customer experience.

Skills

Strong organizational skills

Excellent communication

Independent work

Detail-oriented

Online systems familiarity

Customer service experience

Travel interest

Job description

Job Summary

We are seeking a detail-oriented and dependable Customer Service Coordinator to support clients and manage service-related requests in a remote environment.

This role is ideal for individuals who enjoy organizing details, communicating clearly, and guiding clients through a structured process from start to finish.

In this position, you will assist with coordinating travel-related services and supporting clients throughout the planning and booking process.

Key Responsibilities

• Respond to client inquiries in a timely and professional manner
• Coordinate service details, including scheduling, updates, and follow-ups
• Assist clients with travel arrangements and general planning support
• Provide clear communication and next steps throughout the process
• Maintain accurate and organized client records
• Track progress of requests to ensure timely completion
• Deliver a consistent and positive customer experience

Qualifications

• Strong organizational and multitasking skills
• Excellent written and verbal communication abilities
• Ability to work independently and manage responsibilities effectively
• Detail-oriented with strong follow-through
• Comfortable using online systems and tools
• Customer service or administrative experience preferred
• Interest in travel and working with clients is a plus

What We Offer

• Training and ongoing development
• Flexible remote work environment
• Opportunities for advancement
• Supportive team environment
• Access to tools and systems needed for success

Work Environment

• Fully remote
• Flexible scheduling options
• Reliable internet required