Customer Service Associate: Problem Solver & Process Improver

CBRE Group, Inc.; San Francisco (CA); On-site; USD 52,000 - 68,000; Full time

Job summary

CBRE Group, Inc. in San Francisco seeks a Customer Service Associate to guide a team resolving day-to-day and escalated issues. The role follows a Wednesday–Sunday schedule, 8:00 AM to 4:30 PM, supporting end-to-end customer inquiries with professionalism.

You will handle requests via phone, chat, email, and online forms, dispatch work orders, ensure data accuracy across systems, and train new hires while analyzing data to improve processes.

Qualifications

• Respond to customer inquiries with professionalism and empathy.
• Coordinate with cross-functional teams to resolve escalated issues.
• Maintain accurate records in service databases and spreadsheets.

Responsibilities

• Answer incoming service requests via phone, chat, email & online requests.
• Dispatch service request work orders for completion by vendors.
• Verify company systems, customer service databases, and spreadsheets are accurate and updated.
• Contact the customer for information and communicate steps in the work order process.
• Run, review, and distribute various customer service reports.
• Assist with training of new hires and temporary employees; provide guidance to junior associates.
• Gather and analyze data to identify and solve complex problems; suggest improvements.

Job description

CBRE Group, Inc. in San Francisco seeks a Customer Service Associate to guide a team resolving day-to-day and escalated issues. The role follows a Wednesday–Sunday schedule, 8:00 AM to 4:30 PM, supporting end-to-end customer inquiries with professionalism.

You will handle requests via phone, chat, email, and online forms, dispatch work orders, ensure data accuracy across systems, and train new hires while analyzing data to improve processes.