Workplace Experience Concierge

CBRE Group, Inc.; San Jose (CA); On-site; USD 25,000 - 36,000; Full time

Job summary

CBRE Group, Inc. in San Jose is seeking a Concierge to assist guests, customers and tenants with business and personal needs, including reservations, transportation, and local recommendations.

This role sits in Workplace Experience, serving as the front face and reception for a premier client in the Travel Industry. You’ll greet visitors, manage service requests, log activities, coordinate dining and entertainment, and build a local network of trusted providers.

Qualifications

• High School Diploma or GED with 5+ years of job-related experience.
• Shift manager or supervisory experience preferred.
• Must be able to explain complex concepts or sensitive information.
• Expert knowledge of Microsoft Office products (Word, Excel, Outlook).
• Excellent organizational skills with an inquisitive mindset.
• Applicants must be authorized to work in the United States without visa sponsorship now or in the future.

Responsibilities

• Be the first point of contact for all those entering the facility and greet them warmly.
• Assist with stocking office supplies and conference room pantry areas.
• Record and log service requests and track statuses; provide administrative aid as needed.
• Arrange and confirm activities (recreational, dining, business) for requestors; respond promptly.
• Deliver world-class customer service to all individuals in the facility and refer contacts as needed.
• Build and maintain a database of local business recommendations (transportation, dining, entertainment).
• Follow property-specific security and emergency procedures and notify appropriate parties.
• Acknowledge inquiries or complaints and provide professional solutions.
• Resolve complex problems and identify approaches to achieve team objectives.
• May establish new techniques to help the team meet objectives and impact related teams.

Skills

Microsoft Office

Organizational skills

Communication

Problem solving

Education

High School Diploma or GED

Job description

About the Role:

As a CBRE Concierge, you will assist guests, customers, and tenants with business and personal needs. This includes making reservations, scheduling transportation services, and providing recommendations on local attractions.

This job is part of the Workplace Experience function. They are responsible for providing world-class customer service to the clients and visitors of a designated building in the San Jose area. This role is Monday - Friday approximately 8:00 - 5:00 /9:00 - 6:00. (Some flexibility will be needed to cover business needs from time to time.) This role will be the "Front Face"/ Receptionist for one of our premier clients in the Travel Industry. To be successful in this role you will need to have excellent time management skills be polished and articulate as this is a role that will work regularly with C-Suite/ Executives.

What You’ll Do:

• Be the first point of contact for all those entering the facility. Greet them with a friendly and welcoming demeanor.
• Assist with stocking office supplies and conference room pantry areas
• Record and log service requests and track the statuses. Provide administrative aid to management as needed.
• Arrange and confirm recreational, dining, and business activities on behalf of the requestor. Respond to requests in a timely manner.
• Deliver world-class customer service to all individuals in the facility. Encourage guests and tenants to refer personal and business associates to the location.
• Build and maintain a database of local business recommendations. This includes preferred transportation sources, dining, entertainment, etc.
• Follow property-specific security and emergency procedures. Notify appropriate parties to ensure the safety of all individuals in the building.
• Acknowledge inquiries or complaints from clients, co-workers, and supervisors. Provide solutions in a professional customer service-driven manner.
• Resolve complex problems and identify appropriate approaches to existing solutions to accomplish team objectives.
• May establish new techniques to ensure the team is able to meet its objectives.
• Has a direct impact on the team objectives as well as the objectives of related teams.
• Ensure personal and team outcomes have a positive impact on customer objectives.
• Lead by example and model behaviors that are consistent with CBRE RISE values.

What You’ll Need:

• High School Diploma or GED with 5+ years of job-related experience. Prior shift manager or supervisory experience preferred.
• in-depth understanding of a range of processes, procedures, systems, and concepts within own job function and basic knowledge of related job functions required.
• Requires the ability to explain complex concepts or sensitive information.
• Expert knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc.
• Excellent organizational skills with an inquisitive mindset.
• Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future.

Why CBRE?

When you join CBRE, you become part of the global leader in commercial real estate services and investment that helps businesses and people thrive. We are dynamic problem solvers and forward-thinking professionals who create significant impact. Our collaborative culture is built on our shared values — respect, integrity, service and excellence — and we value the diverse perspectives, backgrounds and skillsets of our people. At CBRE, you have the opportunity to chart your own course and realize your potential.

We welcome all applicants.

Applicant AI Use Disclosure

We value human interaction to understand each candidate's unique experience, skills and aspirations. We do not use artificial intelligence (AI) tools to make hiring decisions, and we ask that candidates disclose any use of AI in the application and interview process.