Remote Bilingual Customer Service Coordinator

CBRE; Columbus (OH); On-site; USD 47,279,000 - 67,337,000; Full time

Benefits offered by this job

401(k)

Health insurance

Dental insurance

Life insurance

Vision insurance

PTO 15 days

Job summary

CBRE is seeking a Customer Service Coordinator to provide information and resolve day-to-day inquiries about products and services. This role is part of the Call Center function, delivering end-to-end support for customer concerns, remotely.

Responsibilities include handling requests by phone, chat, email, and online forms; generating work orders; scheduling meetings; updating systems; and producing ad hoc reports.

Qualifications

• A good knowledge of English and French is required for regular communication with clients and staff in the US and Canada.
• High School Diploma or equivalent experience with up to 2 years of job-related experience.
• Ability to follow basic work routines and standards.
• Strong communication skills to exchange straightforward information.
• Working knowledge of Microsoft Office products (Word, Excel, Outlook).

Responsibilities

• Answer incoming service requests via phone, chat, email, and online requests; respond to inquiries and concerns; escalate when necessary.
• Generate and follow up on service request work orders for completion.
• Schedule meetings and coordinate logistics as needed.
• Update company systems, customer service databases, and spreadsheets.
• Contact customers for updated information when required.
• Run and distribute various ad hoc reports for review.
• Lead by example and promote CBRE RISE values within the team.
• Suggest improvements to existing processes to boost efficiency.
• Apply defined procedures to solve straightforward problems under supervision.

Skills

Bilingual EN/FR

MS Office

Communication

Organizational skills

Math basics

Education

High School Diploma

Tools

Microsoft Office Suite

Job description

CBRE is seeking a Customer Service Coordinator to provide information and resolve day-to-day inquiries about products and services. This role is part of the Call Center function, delivering end-to-end support for customer concerns, remotely.

Responsibilities include handling requests by phone, chat, email, and online forms; generating work orders; scheduling meetings; updating systems; and producing ad hoc reports.