Customer Service Associate – Order Processing & Tech Support

GWS Tool Group; Town of Hartland (WI); On-site; USD 32,000 - 42,000; Full time

Job summary

GWS Tool Group is seeking a Customer Service Representative in Northlake, WI. The role involves handling customer inquiries, processing orders, and supporting the team to ensure satisfaction through clear communication and attentive service.

The ideal candidate will have a positive attitude, strong communication skills, and the ability to follow standard operating procedures while assisting with quotes and order processing.

Qualifications

• High school diploma or GED required.
• 1-3 years experience or related training; or equivalent combination of education and experience.
• A pleasant, enthusiastic, well-spoken individual with a flawless dedication to providing excellent customer service.
• Applies basic skills to perform simple activities.
• Understands how the assigned duties relate to others in the team and how the team integrates with others.
• Uses standard operating procedures to guide own work and solve standard problems.
• Uses communication skills to exchange information.
• Use assigned methods, tools and processes.
• Supports sharing of best practices.

Responsibilities

• Process and expedit e customer orders and quotes via phone, fax, or email.
• Provide technical support assistance.
• Support Quality Control with customer returns and complaints.
• Perform routine customer service tasks.
• Scan customer orders and ship prints.
• Inform customers of unit prices, shipping dates, and delays.
• Check inventory for stock to fill or manufacture orders.
• Solicit sale of new or additional merchandise.
• Compute price, discount, and delivery date.

Skills

Customer service

Communication

Team collaboration

Adaptability

Attention to detail

Education

High School Diploma or GED

Job description

GWS Tool Group is seeking a Customer Service Representative in Northlake, WI. The role involves handling customer inquiries, processing orders, and supporting the team to ensure satisfaction through clear communication and attentive service.

The ideal candidate will have a positive attitude, strong communication skills, and the ability to follow standard operating procedures while assisting with quotes and order processing.