Customer Care Specialist

Sandvik; Town of Hartland (WI); On-site; USD 21,000 - 26,000; Full time

Job summary

Sandvik is seeking a Customer Service Representative in Northlake, WI. This entry-level role handles orders, provides basic technical support, and ensures customer satisfaction through clear communication and timely responses.

You will work under close supervision, following standard procedures and interacting with team members to address inquiries and process shipments. GED or high school diploma required, with 1–3 years of related training or experience encouraged.

Qualifications

• Entry-level role with limited prior training or work experience.
• Strong communication and customer-facing skills are essential.
• Willingness to learn and follow standard procedures.

Responsibilities

• Process customer orders and quotes via phone, fax, or email.
• Provide basic technical support and answer product questions.
• Support returns, complaints, and quality-control processes.
• Inform customers of prices, delivery dates, and delays.
• Scan orders and prepare shipments as needed.
• Record shipping and labeling requirements.
• Perform routine customer service tasks.

Skills

Customer service

Communication

Teamwork

Education

High school diploma or GED

Job description

Sandvik is seeking a Customer Service Representative in Northlake, WI. This entry-level role handles orders, provides basic technical support, and ensures customer satisfaction through clear communication and timely responses.

You will work under close supervision, following standard procedures and interacting with team members to address inquiries and process shipments. GED or high school diploma required, with 1–3 years of related training or experience encouraged.