Customer Care & Order Support Specialist

Sandvik AB; Town of Hartland (WI); On-site; USD 32,000 - 42,000; Full time

Job summary

Sandvik AB is seeking an entry-level Customer Service Representative in Wisconsin. The role supports order processing, customer inquiries, and basic technical assistance to ensure high customer satisfaction.

You will work under defined procedures and supervision, helping to maintain strong relationships with clients and internal teams. The position emphasizes friendly communication, reliable service, and adherence to standard operating procedures while handling routine tasks and collaborating

Qualifications

• High school diploma or GED required.
• 1-3 years experience or related training; or equivalent combination.

Responsibilities

• Process and expedite customer orders and quotes via phone, fax, or email.
• Provide technical support assistance.
• Support Quality Control with customer returns and complaints.
• Perform routine customer service tasks.
• Inform customers of prices, shipping dates, delays, and any additional information.
• Check inventory for available stock to fill orders.
• Solicit sale of additional merchandise.
• Compute price, discount, and delivery date.
• Record special shipping, packing or labeling requirements.
• Other duties as assigned.

Skills

Customer service

Communication

Team collaboration

SOPs adherence

Education

High school diploma or GED

Job description

Sandvik AB is seeking an entry-level Customer Service Representative in Wisconsin. The role supports order processing, customer inquiries, and basic technical assistance to ensure high customer satisfaction.

You will work under defined procedures and supervision, helping to maintain strong relationships with clients and internal teams. The position emphasizes friendly communication, reliable service, and adherence to standard operating procedures while handling routine tasks and collaborating