Customer Support & Orders Specialist

Buffalo Tungsten Inc.; Town of Hartland (WI); On-site; USD 30,000 - 42,000; Full time

Job summary

Buffalo Tungsten Inc. in Northlake, WI is seeking a Customer Service Representative to answer product questions, process orders, prepare correspondences, and support customer satisfaction through strong relationships.

This entry-level role follows clearly defined procedures, with close supervision and opportunities to grow as you gain experience in handling inquiries, quotes, and basic technical support while maintaining a high standard of service.

Qualifications

• HS diploma or GED required.
• 1-3 years experience or related training; or equivalent combination of education and experience.
• Entry-level position with limited training; follows clearly defined procedures/SOPs.

Responsibilities

• Process and expedite customer orders and quotes via phone, fax, or email.
• Provide assistance with technical support.
• Support quality control with customer returns and complaints.
• Perform routine customer service tasks.
• Inform customers of unit prices, shipping dates, delays, and other necessary details.
• Record special shipping, packing or labeling requirements for orders.

Skills

Customer service

Communication

Teamwork

SOP adherence

Problem solving

Education

High school diploma or GED

Job description

Buffalo Tungsten Inc. in Northlake, WI is seeking a Customer Service Representative to answer product questions, process orders, prepare correspondences, and support customer satisfaction through strong relationships.

This entry-level role follows clearly defined procedures, with close supervision and opportunities to grow as you gain experience in handling inquiries, quotes, and basic technical support while maintaining a high standard of service.