Customer Service Representative

GWS Tool Group; Town of Hartland (WI); On-site; USD 32,000 - 42,000; Full time

Job summary

GWS Tool Group is seeking a Customer Service Representative in Northlake, WI. The role involves handling customer inquiries, processing orders, and supporting the team to ensure satisfaction through clear communication and attentive service.

The ideal candidate will have a positive attitude, strong communication skills, and the ability to follow standard operating procedures while assisting with quotes and order processing.

Qualifications

• High school diploma or GED required.
• 1-3 years experience or related training; or equivalent combination of education and experience.
• A pleasant, enthusiastic, well-spoken individual with a flawless dedication to providing excellent customer service.
• Applies basic skills to perform simple activities.
• Understands how the assigned duties relate to others in the team and how the team integrates with others.
• Uses standard operating procedures to guide own work and solve standard problems.
• Uses communication skills to exchange information.
• Use assigned methods, tools and processes.
• Supports sharing of best practices.

Responsibilities

• Process and expedit e customer orders and quotes via phone, fax, or email.
• Provide technical support assistance.
• Support Quality Control with customer returns and complaints.
• Perform routine customer service tasks.
• Scan customer orders and ship prints.
• Inform customers of unit prices, shipping dates, and delays.
• Check inventory for stock to fill or manufacture orders.
• Solicit sale of new or additional merchandise.
• Compute price, discount, and delivery date.

Skills

Customer service

Communication

Team collaboration

Adaptability

Attention to detail

Education

High School Diploma or GED

Job description

## Customer Service RepresentativeApply: USA, WI, Hartland: Full time: Posted Yesterday: R0098983Job Title: Customer Service RepresentativeDepartment: Customer ServiceReports to: Operations ManagerClassification: Non ExemptLocation: Northlake, WITravel: NoneJob Summary: The Customer Service Representative interacts with customers by answering product and service questions, and suggests information about other products and services. Process orders, prepare correspondences, and fulfill customer needs to ensure customer satisfaction. The ideal candidate will strive to make a positive impact on customers by developing relationships through exceptional care, positive communication and a genuine interest in our team and clients we serve. Entry-level position with limited prior training or relevant work experience. Has basic skills to perform routine tasks. Works within clearly defined standard operating procedures. Works with either close supervision or under clearly defined procedures.Duties/Responsibilities: * Responsible for processing and expediting customer orders and quotes via phone, fax, or email.* Provides assistance with technical support.* Supports Quality Control with customer returns and complaints.* Perform routine customer service tasks.* Scans customer orders and ship prints using.* Informs customers of unit prices, shipping date, anticipated delays and any additional information needed by the customer.* Checks inventory control file for available stock to fill or manufacture orders.* Solicits sale of new or additional merchandise.* Computes price, discount and delivery date.* Records special types of shipping, packing or labeling required by customer order.* Computes price, discount, and delivery date.* Other duties as assigned.Education and Experience:* High school diploma or general education degree (GED) required.* 1-3 years experience or related training; or equivalent combination of education and experience.Required Skills/Abilities: * A pleasant, enthusiastic, well-spoken individual with a flawless dedication to providing excellent customer service.* Applies basic skills to perform simple activities.* Understands how the assigned duties relate to others in the team and how the team integrates with others.* Uses standard operating procedures to guide own work and solve standard problems.* Uses communication skills to exchange information.* Use assigned methods, tools and processes. Support sharing of best practices.Physical Requirements: * Prolonged periods sitting at a desk and working on a computer.* Light work that includes moving objects up to 20 pounds at times.All qualified applicants will receive consideration for employment without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other factors prohibited by law.### Who we areGWS Tool Group is a North American company that specializes in making custom, standard, and modified standard cutting tools. While we have the resources and capabilities of large companies in our industry, we maintain a small and service-focused approach.Our \"Custom Comes Standard\" philosophy reflects how we provide value to the market. We're known for being a one-stop shop for customized tooling needs, designing and manufacturing these tools in our various factories. What sets us apart is our ability to tailor our capacity to meet the unique requirements of our customers and their preferred partners. We encourage everyone to think creatively because with GWS, the possibilities are virtually limitless.### Part of the Sandvik GroupGWS Tool Group is part of the Sandvik Group – A high-tech and global engineering company offering products and services that enhance customer productivity, profitability and sustainability. In 2023, the Sandvik Group had approximately 41000 employees and revenues of about 127 billion SEK.