Customer Service Associate (Onsite/Offsite)

Sky Health Care Management; Cedar Rapids (IA); A distancia; USD 28.000 - 44.000; Jornada completa

Descripción de la vacante

Sky Health Care Management is seeking a friendly Customer Service Associate to help customers obtain information and support. The role may be onsite or remote, with pay of $20.31–$32.20 per hour depending on eligibility and experience.

The position requires strong communication skills and a customer-focused approach, located in Cedar Rapids, IA area. Responsibilities include responding to inquiries across phone, email, chat, or in person, providing accurate product information, and documenting

Formación

• Strong communication and active-listening skills.
• Patient, professional, and customer-focused approach.
• Basic computer skills and comfort learning new systems.
• Good organization, attention to detail, and time management.
• Previous customer service experience is preferred but not required.
• For remote work: reliable internet access and a suitable workspace.

Responsabilidades

• Respond to customer questions by phone, email, chat, or in person, as applicable.
• Provide accurate information about the company’s products, services, or processes.
• Address routine concerns.
• Escalate complex issues to the appropriate team.
• Document customer interactions and update records accurately.
• Follow company procedures and privacy guidelines.
• Work with colleagues to support timely, consistent service.

Conocimientos

Communication

Active listening

Customer focus

Organization

Time management

Remote work

Descripción del empleo

About the Role

We’re seeking a friendly, dependable Customer Service Associate to help customers get the information and support they need. You’ll respond to inquiries, resolve routine issues, and deliver a positive experience across the company’s approved communication channels. The role may be onsite or remote, depending on business needs and candidate eligibility.

Responsibilities

• Respond to customer questions by phone, email, chat, or in person, as applicable.
• Provide accurate information about the company’s products, services, or processes.
• Address routine concerns and
• Escalate complex issues to the appropriate team.
• Document customer interactions and update records accurately.
• Follow company procedures and privacy guidelines.
• Work with colleagues to support timely, consistent service.

Qualifications

• Strong communication and active-listening skills.
• Patient, professional, and customer-focused approach.
• Basic computer skills and comfort learning new systems.
• Good organization, attention to detail, and time management.
• Previous customer service experience is preferred but not required.
• For remote work: reliable internet access and a suitable workspace.

Work Arrangement

This position may be onsite or remote. Work location, schedule, equipment, and remote-work eligibility will be confirmed during the hiring process.

PAY: $20.31-$32.20 Hourly