Contact Center Agent (Onsite/Offsite)

Sky Health Care Management; Aurora (CO); Remote; USD 28,000 - 46,000; Full time

Job summary

Sky Health Care Management seeks a Customer-Centric Contact Center Agent to support customers via phone and approved channels. You will answer questions, document interactions, and help resolve routine concerns.

The role may be onsite or remote, depending on business needs and eligibility. Compensation ranges from $20.31 to $33.20 hourly, with opportunities to meet service targets and collaborate with a supportive team.

Qualifications

• Strong verbal and written communication skills.
• A patient, helpful, and professional approach.
• Basic computer skills and the ability to navigate multiple systems.
• Good organization, time management, and attention to detail.
• Previous contact center or customer service experience is preferred but not required.

Responsibilities

• Respond to customer inquiries by phone and, where applicable, email or chat.
• Listen carefully and provide clear, courteous assistance.
• Resolve routine issues and refer complex matters to the appropriate team.
• Document customer interactions and update records accurately.
• Follow company procedures and privacy guidelines.
• Meet established service-quality and performance expectations.
• Collaborate with colleagues and supervisors.

Skills

Verbal communication

Written communication

Patience and professionalism

Basic computer skills

Organization and time management

Job description

About the Role

We’re seeking a professional, customer-focused Contact Center Agent to support customers through phone and other approved communication channels. You’ll answer questions, provide accurate information, document interactions, and help resolve routine concerns. The role may be onsite or remote, depending on business needs and candidate eligibility.

Responsibilities

• Respond to customer inquiries by phone and, where applicable, email or chat.


• Listen carefully and provide clear, courteous assistance.


• Resolve routine issues and refer complex matters to the appropriate team.


• Document customer interactions and update records accurately.


• Follow company procedures and privacy guidelines.


• Meet established service-quality and performance expectations.


• Collaborate with colleagues and supervisors.

Qualifications

• Strong verbal and written communication skills.


• A patient, helpful, and professional approach.


• Basic computer skills and the ability to navigate multiple systems.


• Good organization, time management, and attention to detail.


• Previous contact center or customer service experience is preferred but not required.


• For remote work: dependable internet, a suitable private workspace, and any required equipment.

Work Arrangement

This role may be onsite or remote. Work location, schedule, equipment, and remote-work eligibility will be confirmed during the hiring process.

PAY: $20.31-$33.20 Hourly