Customer Communications Specialist (Onsite/Offsite)

Sky Health Care Management; Sterling Heights (MI); Remote; USD 28,000 - 44,000; Full time

Job summary

Sky Health Care Management is seeking a courteous, customer-focused communicator to help customers get timely, accurate information across phone, email, chat, or other approved channels. You will respond to inquiries, share updates, and coordinate with internal teams to support a positive customer experience.

The role emphasizes clear writing, proactive problem solving, and adherence to privacy procedures. Onsite or remote work options will depend on business needs and hiring decisions.

Qualifications

• Excellent written and verbal communication skills.
• Strong customer-service, organization, and attention-to-detail skills.
• Ability to adapt tone and explain information clearly.
• Comfortable using email, chat, and customer-management tools.
• Relevant communications or customer support experience is an advantage.
• For remote work: reliable internet access and a suitable workspace.

Responsibilities

• Respond to customer questions through assigned communication channels.
• Draft clear, accurate, and professional messages.
• Share service updates, instructions, and relevant information.
• Document conversations and update customer records.
• Coordinate with internal teams to resolve inquiries.
• Escalate sensitive or complex issues when appropriate.
• Follow company communication standards and privacy procedures.

Skills

Communication

Customer service

Attention to detail

Adaptability

Email & chat tools

Remote work readiness

Tools

CRM tools

Job description

About the Role

We’re seeking a clear, customer-focused communicator to help customers get timely, accurate information across phone, email, chat, or other approved channels. You’ll respond to inquiries, share updates, document interactions, and coordinate with internal teams to support a positive customer experience.

Responsibilities

• Respond to customer questions through assigned communication channels.
• Draft clear, accurate, and professional messages.
• Share service updates, instructions, and relevant information.
• Document conversations and update customer records.
• Coordinate with internal teams to resolve inquiries.
• Escalate sensitive or complex issues when appropriate.
• Follow company communication standards and privacy procedures.

Qualifications

• Excellent written and verbal communication skills.
• Strong customer-service, organization, and attention-to-detail skills.
• Ability to adapt tone and explain information clearly.
• Comfortable using email, chat, and customer-management tools.
• Relevant communications or customer support experience is an advantage.
• For remote work: reliable internet access and a suitable workspace.

Work Arrangement

This position may be onsite or remote, depending on business needs and assigned duties. Work location, schedule, equipment, and remote-work eligibility will be confirmed during the hiring process

PAY: $20.31-$32.20 Hourly