Remote Customer Support Associate

Essence Journey; Oregon; Hybrid; USD 42,000 - 60,000; Full time

Benefits offered by this job

Remote work environment

Career growth opportunities

Professional development opportunities

Supportive team environment

Employee recognition programs

Employee discounts and partner perks

Job summary

Essence Journey is seeking a dependable Remote Customer Support Associate to assist customers with questions, requests, and routine concerns. The role emphasizes organization, clear communication, and adherence to company procedures.

You will handle inquiries via email and chat, update records, and escalate issues when needed. A strong, professional remote work ethic is essential for success in this position.

Qualifications

• Strong communication and interpersonal skills.
• Good attention to detail.
• Basic computer and internet skills.
• Ability to follow instructions and established procedures.
• Organized and dependable.
• Ability to work independently in a remote environment.
• Prior customer service experience is helpful but not required.

Responsibilities

• Respond to customer inquiries by email, chat, or other approved communication channels.
• Provide clear and accurate information to customers.
• Assist with routine customer requests and concerns.
• Update customer records and maintain accurate information.
• Follow company procedures and employee guidelines.
• Escalate issues when additional assistance is needed.
• Maintain professional and respectful communication.

Skills

Communication

Attention to detail

Basic IT skills

Follow instructions

Organized

Remote work

Customer service experience (helpful)

Job description

Overview

We are looking for a dependable and professional Remote Customer Support Associate to assist customers with questions, requests, and routine concerns. The ideal candidate is organized, communicative, and comfortable working independently while following established company procedures.

Responsibilities

• Respond to customer inquiries by email, chat, or other approved communication channels
• Provide clear and accurate information
• Assist with routine customer requests and concerns
• Update customer records and maintain accurate information
• Follow company procedures and employee guidelines
• Escalate issues when additional assistance is needed
• Maintain professional and respectful communication

Qualifications

• Strong communication and interpersonal skills
• Good attention to detail
• Basic computer and internet skills
• Ability to follow instructions and established procedures
• Organized and dependable
• Ability to work independently in a remote environment
• Previous customer service experience is helpful but not required

Benefits

• Remote work environment
• Professional development opportunities
• Career growth opportunities
• Supportive team environment
• Employee recognition programs
• Employee discounts and partner perks

Equal Employment Opportunity

We are an Equal Opportunity Employer. We consider qualified applicants without regard to race, color, religion, sex, national origin, age, disability, veteran status, or any other characteristic protected by applicable law.