Contact Center Agent Information Processing Clerk (Onsite/Offsite)

Sky Health Care Management; Aurora (IL); Hybrid; USD 28,000 - 44,000; Full time

Job summary

Sky Health Care Management seeks a reliable, customer-focused team member to support customers and process information accurately. Duties include responding to inquiries, updating records, and completing administrative tasks.

The position may be onsite or remote depending on business needs. The role emphasizes strong communication, attention to detail, and the ability to manage priorities while meeting deadlines.

Qualifications

• Strong communication and customer-service skills.
• Accuracy, attention to detail, and good organizational skills.
• Basic computer proficiency and comfort learning new systems.
• Ability to manage priorities and meet deadlines.
• Previous customer service, contact center, or administrative experience is preferred but not required.
• For remote work: reliable internet access and a suitable workspace.

Responsibilities

• Respond to customer inquiries by phone and, where applicable, email or chat.
• Provide clear, courteous information and resolve routine concerns.
• Enter, review, and update information in databases and other systems.
• Check records for accuracy and flag missing or inconsistent details.
• Document customer interactions and maintain organized records.
• Follow company procedures and privacy guidelines.
• Escalate complex customer issues or data discrepancies to the appropriate team.

Skills

Customer service

Attention to detail

Organizational skills

Basic computer skills

Prioritization

Remote work readiness

Job description

About the Role

We’re seeking a reliable, customer-focused team member to support customers and process information accurately. Duties include responding to inquiries, updating records, and completing administrative tasks. The position may be onsite or remote, depending on business needs and candidate eligibility.

Responsibilities

• Respond to customer inquiries by phone and, where applicable, email or chat.
• Provide clear, courteous information and resolve routine concerns.
• Enter, review, and update information in databases and other systems.
• Check records for accuracy and flag missing or inconsistent details.
• Document customer interactions and maintain organized records.
• Follow company procedures and privacy guidelines.
• Escalate complex customer issues or data discrepancies to the appropriate team.

Qualifications

• Strong communication and customer-service skills.
• Accuracy, attention to detail, and good organizational skills.
• Basic computer proficiency and comfort learning new systems.
• Ability to manage priorities and meet deadlines.
• Previous customer service, contact center, or administrative experience is preferred but not required.
• For remote work: reliable internet access and a suitable workspace.

Work Arrangement

This position may be onsite or remote. Location, schedule, equipment, and remote-work eligibility will be confirmed during the hiring process.

PAY: $20.31-$32.20 Hourly