Client Support Associate (Onsite/ Offsite)

Sky Health Care Management; Lincoln (NE); Hybrid; USD 31,000 - 48,000; Full time

Benefits offered by this job

Competitive pay

Paid training

Career advancement

Flexible scheduling

Performance incentives

Professional development

Job summary

Sky Health Care Management is seeking a Client Support Associate to assist clients with questions, provide accurate information, and resolve concerns to ensure a positive experience. The role supports both onsite and offsite arrangements, emphasizing strong communication and a willingness to learn.

The position requires a high school diploma or equivalent, excellent communication skills, and the ability to multitask.

Qualifications

• High school diploma or equivalent.
• Excellent verbal and written communication.
• Strong interpersonal and problem-solving abilities.
• Basic computer skills and familiarity with Microsoft Office.
• Ability to multitask and manage multiple client requests.
• Strong attention to detail and organizational skills.
• Ability to work independently and collaboratively.
• Previous customer service or client support experience is preferred but not required.

Responsibilities

• Respond to client inquiries through phone calls, emails, and other communication channels.
• Provide accurate information about company products, services, and policies.
• Assist clients with account questions, service requests, and general concerns.
• Identify customer needs and recommend appropriate solutions.
• Handle complaints professionally and work toward timely resolutions.
• Maintain accurate client records and update information in company databases.
• Follow up with clients to ensure their concerns have been addressed.
• Escalate complex issues to the appropriate department when necessary.
• Maintain confidentiality and protect sensitive client information.
• Meet established customer service and performance standards.

Skills

Communication

Multitasking

Problem solving

MS Office

Detail oriented

Teamwork

Independent work

Customer service

Education

High school diploma or equivalent

Job description

We are seeking a friendly, professional, and customer-focused Client Support Associate to join our team. The ideal candidate will assist clients with questions, provide accurate information, resolve concerns, and ensure a positive customer experience.

This position is available for both onsite and offsite work arrangements. We welcome individuals with strong communication skills, a positive attitude, and a willingness to learn.

Key Responsibilities

• Respond to client inquiries through phone calls, emails, and other communication channels.
• Provide accurate information about company products, services, and policies.
• Assist clients with account questions, service requests, and general concerns.
• Identify customer needs and recommend appropriate solutions.
• Handle complaints professionally and work toward timely resolutions.
• Maintain accurate client records and update information in company databases.
• Follow up with clients to ensure their concerns have been addressed.
• Escalate complex issues to the appropriate department when necessary.
• Maintain confidentiality and protect sensitive client information.
• Meet established customer service and performance standards.

Qualifications and Requirements

• High school diploma or equivalent.
• Excellent verbal and written communication skills.
• Strong interpersonal and problem-solving abilities.
• Basic computer skills and familiarity with Microsoft Office.
• Ability to multitask and manage multiple client requests.
• Strong attention to detail and organizational skills.
• Ability to work independently and collaboratively.
• Previous customer service or client support experience is preferred but not required.

Compensation and Benefits

Hourly Pay: $22.81 - $34.80

Additional compensation and benefits may include:

• Competitive hourly compensation.
• Paid training and onboarding.
• Opportunities for career advancement.
• Flexible scheduling, depending on business needs.
• Performance-based incentives, if applicable.
• Professional development opportunities.