Customer Service Rep / Window Clerk

Warehouse-Specialists,-LLC-2; Neenah (WI); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Competitive wages

Medical, Dental, Vision

401(k) Plan with match

Paid Time Off (PTO)

Holiday Pay

Referral Bonus

Wellness Programs

Safety shoe reimbursement

Clothing Allowance

Job summary

Warehouse-Specialists,-LLC-2 is hiring for a Customer Services Representative/Window Clerk in Neenah, WI. The full-time, hourly role reports to the Warehouse Manager and supports the warehouse, customers, and truck drivers. Shift is 9:00am to 5:30pm, Monday through Friday.

You will handle phones and emails, input data, and ensure accurate order processing while maintaining customer service excellence and teamwork with warehouse staff.

Qualifications

• Excellent respectful communication with customers and employees.
• Working knowledge of Microsoft Word and Excel.
• Self-motivated and works well with limited direction.
• Strong attention to detail and familiarity with WMS and SAP is a plus.

Responsibilities

• Answer phones, voicemails, and emails in a professional manner.
• Enter data accurately and timely into systems.
• Prioritize and balance multiple tasks.
• Double-check orders on warehouse docks and understand invoicing basics.

Skills

Communication skills

MS Word

Excel

Self-motivation

Tools

MS Word

Excel

WMS

SAP

Job description

845 Specialists Ave
Neenah, WI 54956, USA

Description

We are hiring for a Customer Services Representative/Window Clerk. In this position, you will be responsible for customer service on the phone, through email and at the service window. This full-time hourly position will report to the Warehouse Manager and be primarily responsible for establishing assisting in the needs of the warehouse staff, customers and truck drivers. The shift for this position is going to be 9:00am - 5:30pm, Monday - Friday.

DUTIES AND ACCOUNTABILITIES:

• Answer phones, voicemails and emails in a professional prompt manner
• Have working knowledge of the company and customer computer systems
• Accurately and timely enter data as required
• Able to prioritize and balance multiple tasks at the same time
• Willing to double check orders on warehouse docks
• Understanding of customer rate structure and billable occurrences, invoicing
• Other duties may be assigned as business needs

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES:

• Excellent respectful communication skills with customers and employees
• Working knowledge of MS Word and Excel
• Self-motivated and works well with limited direction

PREFERRED EDUCATION AND EXPERIENCE:

• Strong attention to detail
• Working understanding of Microsoft office, WMS, SAP, and Excel

BENEFITS AND TOTAL REWARDS:

• Competitive wages, and opportunities for advancement.
• Medical, Dental, Vision, Critical Illness, Accident, and Flexible Spending Plans available.
• Company-paid Short/Long-term Disability, Life Insurance and Employee Assistance plans.
• Company-paid Time-Off (PTO), Sick Leave, and Holiday Pay.
• Retirement 401(k) Plan with Discretionary Employer Match, and Profit Sharing.
• Referral Bonus, Wellness Programs, Clothing Allowance, Safety Shoe and Safety Glasses Reimbursement.

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Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.