Customer Service Representative

Software Placement Group, SPG; Menomonee Falls (WI); On-site; USD 40,000 - 54,000; Full time

Job summary

Software Placement Group (SPG) is seeking a Customer Service Representative in Menomonee Falls, WI to support customers and keep information flowing across a busy manufacturing operation. This role focuses on acting as an information hub, managing orders, forecasts, and priorities while coordinating with multiple departments.

You will work primarily in Excel to organize data, respond to customer inquiries, and help maintain accurate order records.

Qualifications

• Experience handling orders, forecasts, and customer inquiries.
• Proficient in Excel and data organization.
• Strong communication and cross-functional coordination.

Responsibilities

• Manage customer orders, forecasts, changes and priorities.
• Work regularly in Excel to organize and reconcile customer information.
• Coordinate with production, purchasing and other internal teams.
• Respond to customer questions regarding orders, timing and requirements.
• Triage competing priorities and follow issues through to resolution.
• Maintain accurate customer and order information.
• Build strong working relationships with customers and coworkers.

Skills

Excel

Organizational skills

Customer service

Multitasking

Job description

Location: Menomonee Falls, WI | Schedule: Full-time, on-site

Overview

An established, stable precision manufacturer experiencing significant growth is adding a Customer Service Representative to support customers and keep information flowing across a busy manufacturing operation. This is not a call-center role, but more of an information hub position, managing orders, forecasts, and priorities while coordinating across departments.

What you'll do

• Manage customer orders, forecasts, changes and priorities
• Work regularly in Excel to organize and reconcile customer information
• Coordinate with production, purchasing and other internal teams
• Respond to customer questions regarding orders, timing and requirements
• Triage competing priorities and follow issues through to resolutionMaintain accurate customer and order information
• Build strong working relationships with customers and coworkers

Required qualifications

• Comfortable working in Excel
• Strong organizational skills
• Good with customers
• Able to multitask and switch gears without losing track of details

Why this role

This role offers variety, responsibility, and problem-solving in the middle of a growing, established manufacturing operation with a small, outgoing team that enjoys working together.