Part-Time Specialist III Call/Welcome Center

The Chronicle Of Higher Education, Inc.; Cypress (TX); On-site; USD 17,729 - 25,251; Part time

Benefits offered by this job

Tuition waiver

Participation in tax deferred retirement plan

Supportive work environment

Job summary

A community college in Cypress, Texas is seeking a PT Specialist III for the Call and Welcome Center. This position involves managing calls, providing excellent customer service, and assisting visitors with campus information. Required qualifications include a high school diploma or GED, and preferred experience in customer service. The role pays $15.60 per hour and includes benefits such as tuition waivers and retirement plan participation.

Qualifications

• Skilled in using a multi-line telephone system.
• Ability to communicate with diverse individuals.
• Critical thinking skills to solve problems.

Responsibilities

• Manage incoming calls using a multi-line phone system.
• Provide service to connect callers to internal and external users.
• Inform visitors regarding campus programs and resources.

Skills

Multi-line telephone system

Excellent verbal and written communication

Customer service skills

Problem-solving

Organizational skills

PC knowledge and Microsoft Office

Collaboration skills

Knowledge of web applications

Education

High school diploma or GED

Job description

Position Summary

The PT Specialist III, Call and Welcome Center provides assistance to callers and visitors regarding all aspects of the college system. The Call and Welcome Center is the first point of contact for all students, employees, faculty and the public for Lone Star College.

Essential Job Functions

1. Manages incoming calls on several lines simultaneously, using a multi-line, computerized Call Manager phone system
2. Provides professional and prompt service to connect callers with destination phone users, internally and externally, using excellent customer service and phone etiquette
3. Provides general information regarding campus and programs using printed and electronic reference materials
4. Provides information regarding deadlines, dates, schedules and events
5. Provides information regarding admissions, test scores, transcripts, class availability, and restrictions
6. Accesses information from various websites and databases in order to respond appropriately to inquiries from callers or visitors
7. Enters call log information into spreadsheets and maintains current directory listings
8. Greets all visitors to the area in a courteous and professional manner, answers questions within the scope of responsibility or directs higher level questions and issues to appropriate area as needed. Maintains a neat and organized work area at all times
9. Triages incoming calls and transfers to the appropriate department. Provides handouts to visitors
10. Collects and records data
11. Responsible for other reasonable, related duties as assigned

Knowledge, Skills, and Abilities

• Skilled in using a multi-line telephone system
• Excellent verbal and written communication skills
• Skilled in communicating effectively with individuals from diverse socio-economic backgrounds
• Ability to understand maps and building (campus) layouts and communicate directions
• Ability to establish and maintain effective working relationships with co-workers, students, and the general public
• Skill in providing excellent customer services in meeting and satisfying customer needs
• Ability to use critical thinking skills and function independently to solve complicated problems
• Ability to handle sensitive and/or confidential matters in a professional manner
• Knowledge of general customer support protocols and telephone etiquette
• General knowledge of web applications, PC knowledge and Microsoft Office applications
• Skill in working in a collaborative team environment
• Good organizational skills

Physical Abilities

The work is sedentary. Typically, the employee sits comfortably to do the work. However, there may be some walking; standing; bending; carrying of light items, such as papers, books, or small parts; or driving an automobile. No special physical demands are required to perform the work.

Work Schedule and Conditions

• Equipment used includes, PC workstation running on a LAN in a Microsoft Windows environment, calculator, phone and other general office equipment
• Interface with internal and external contacts as needed to carry out the functions of the position
• Work is performed in a climate-controlled office with minimal exposure to safety hazards

Required Qualifications

• High school diploma or GED

Preferred Qualifications

• At least 1 year of related work experience
• Bilingual in English and Spanish

Salary

Hourly Pay Rate is $15.60

Benefits

By joining our top-notch institution, you will enjoy a supportive, collegial work environment, excellent work/life balance, tuition waiver, participation in a tax deferred retirement plan and more.

Lone Star College is an EEO Employer. All positions are subject to a criminal background check.