Customer Service Associate I: Tech Support & Firearms

Ruger Firearms; Mayodan (NC); On-site; USD 36,000 - 52,000; Full time

Job summary

Ruger Firearms in Mayodan, NC is hiring a customer service representative to respond to detailed telephone inquiries and guide customers on service and parts orders. The role requires strong verbal communication, data entry skills, and knowledge of Ruger products.

You will process payments, generate shipping labels, and ensure confidentiality while complying with ATF regulations. Starting wage is based on experience with quarterly profit sharing and shift differentials.

Qualifications

• Data entry skills are required.
• Experience with Oracle or MOM is preferred.
• Good verbal communication and attention to detail.
• Able to deal effectively with the public and work under pressure.
• Solid Ruger product knowledge.
• Must be comfortable working in a large group.
• Prior experience in a customer facing role is required.

Responsibilities

• Respond to detailed telephone inquiries.
• Maintain a positive professional attitude through all calls, and listen attentively to customer needs.
• Maintain customer confidentiality.
• Identify firearms that should be returned to the factory for service.
• Use technical knowledge to provide guidance to customers over the phone.
• Process payments for service/parts orders.
• Generate shipping labels and process emails.
• Know and follow state and federal regulations issued by ATF.
• Provide support for quarterly parts inventories.
• Strive to resolve customer issues on the first contact and advocate for the customer.
• Participate in OSHA-mandated training.
• Other duties as assigned by the supervisor.

Skills

Data entry

Verbal communication

Attention to detail

Customer service

Ruger product knowledge

Teamwork

Public interaction

Tools

Oracle

MOM

Job description

Ruger Firearms in Mayodan, NC is hiring a customer service representative to respond to detailed telephone inquiries and guide customers on service and parts orders. The role requires strong verbal communication, data entry skills, and knowledge of Ruger products.

You will process payments, generate shipping labels, and ensure confidentiality while complying with ATF regulations. Starting wage is based on experience with quarterly profit sharing and shift differentials.