Customer Service Associate I

Ruger Firearms; Mayodan (NC); On-site; USD 36,000 - 52,000; Full time

Job summary

Ruger Firearms in Mayodan, NC is hiring a customer service representative to respond to detailed telephone inquiries and guide customers on service and parts orders. The role requires strong verbal communication, data entry skills, and knowledge of Ruger products.

You will process payments, generate shipping labels, and ensure confidentiality while complying with ATF regulations. Starting wage is based on experience with quarterly profit sharing and shift differentials.

Qualifications

• Data entry skills are required.
• Experience with Oracle or MOM is preferred.
• Good verbal communication and attention to detail.
• Able to deal effectively with the public and work under pressure.
• Solid Ruger product knowledge.
• Must be comfortable working in a large group.
• Prior experience in a customer facing role is required.

Responsibilities

• Respond to detailed telephone inquiries.
• Maintain a positive professional attitude through all calls, and listen attentively to customer needs.
• Maintain customer confidentiality.
• Identify firearms that should be returned to the factory for service.
• Use technical knowledge to provide guidance to customers over the phone.
• Process payments for service/parts orders.
• Generate shipping labels and process emails.
• Know and follow state and federal regulations issued by ATF.
• Provide support for quarterly parts inventories.
• Strive to resolve customer issues on the first contact and advocate for the customer.
• Participate in OSHA-mandated training.
• Other duties as assigned by the supervisor.

Skills

Data entry

Verbal communication

Attention to detail

Customer service

Ruger product knowledge

Teamwork

Public interaction

Tools

Oracle

MOM

Job description

Job Description

Starting wage is based on experience and shift. In addition to a base wage, every associate is eligible for quarterly profit sharing!! Various shifts are available and off shifts include additional shift differential pay.

Essential Job Duties

• Respond to detailed telephone inquiries
• Maintain a positive professional attitude through all calls, and listen attentively to customer needs.
• Maintain customer confidentiality.
• Identify firearms that should be returned to the factory for service
• Use technical knowledge to provide guidance to customers over the phone.
• Use computer software including MOM or Oracle.
• Process payments for service/parts orders.
• Generate shipping labels and process emails.
• Know and follow the state laws as well as the federal regulations issued by the Bureau of Alcohol, Tobacco and Firearms.
• Provide support for quarterly parts inventories.
• Strive to resolve customer issues on the first contact and advocate for the customer.
• Participate in training as mandated by OSHA standards.
• Other duties as assigned by the supervisor.

Qualifications And Skills

• Data entry skills
• Experience with computer software like Oracle or MOM is preferred
• Good verbal communication and attention to detail
• Able to deal effectively with the public, work well under pressure, follow detailed instructions, policies and procedures.
• Solid Ruger and/or Shop Ruger product knowledge
• Must be comfortable working in a large group where flexibility and interaction is required.
• Prior experience in a customer facing role is required.

Physical Demands

Associates are frequently required to stand; walk; use hands and fingers, handle or feel; and reach with hands and arms.