Firearms Customer Support Specialist | Profit Sharing

Sturm, Ruger & Company, Inc; North Carolina; Hybrid; USD 32,000 - 42,000; Full time

Benefits offered by this job

Quarterly profit sharing

Shift differential pay

Job summary

Sturm, Ruger & Company, Inc in North Carolina is seeking a customer service associate to answer detailed telephone inquiries, process service orders, and provide product guidance over the phone. You will handle payments, generate shipping labels, ensure confidentiality, and follow firearms regulations.

The role requires data entry, strong communication, and experience in a fast-paced environment; shift options include differential pay for off shifts and quarterly profit sharing.

Qualifications

• Data entry skills.
• Experience with Oracle or MOM is preferred.
• Good verbal communication and attention to detail.
• Prior experience in a customer facing role is required.

Responsibilities

• Respond to detailed telephone inquiries.
• Maintain a positive professional attitude through all calls, and listen attentively to customer needs.
• Maintain customer confidentiality.
• Identify firearms that should be returned to the factory for service.
• Use technical knowledge to provide guidance to customers over the phone.
• Use computer software including MOM or Oracle.
• Process payments for service/parts orders.
• Generate shipping labels and process emails.
• Know and follow the state laws as well as the federal regulations issued by the Bureau of Alcohol, Tobacco and Firearms.
• Provide support for quarterly parts inventories.
• Strive to resolve customer issues on the first contact and advocate for the customer.
• Participate in training as mandated by OSHA standards.
• Other duties as assigned by the supervisor.

Skills

Data entry

Verbal communication

Attention to detail

Customer service

Tools

Oracle

MOM

Job description

Sturm, Ruger & Company, Inc in North Carolina is seeking a customer service associate to answer detailed telephone inquiries, process service orders, and provide product guidance over the phone. You will handle payments, generate shipping labels, ensure confidentiality, and follow firearms regulations.

The role requires data entry, strong communication, and experience in a fast-paced environment; shift options include differential pay for off shifts and quarterly profit sharing.