Customer Service Associate I

Sturm, Ruger & Company, Inc; Mayodan (NC); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Profit sharing

Shift differential pay

Job summary

Sturm, Ruger & Company, Inc. is seeking a Customer Service Associate to handle detailed telephone inquiries and provide guidance on firearms-related service questions.

You will process service orders, issue shipping labels, and ensure compliance with federal and state firearms regulations while delivering courteous, accurate information to customers. Prior customer-facing experience is required.

Qualifications

• Prior experience in a customer facing role is required.
• Data entry and accuracy are essential.
• Experience with Oracle or MOM preferred.
• Ability to follow policies and procedures.

Responsibilities

• Respond to detailed telephone inquiries.
• Maintain a positive professional attitude through all calls, and listen attentively to customer needs.
• Maintain customer confidentiality.
• Identify firearms that should be returned to the factory for service.
• Use technical knowledge to provide guidance to customers over the phone.
• Use computer software including MOM or Oracle.
• Process payments for service/parts orders.
• Generate shipping labels and process emails.
• Know and follow the state laws as well as the federal regulations issued by the Bureau of Alcohol, Tobacco and Firearms.
• Provide support for quarterly parts inventories.
• Strive to resolve customer issues on the first contact and advocate for the customer.
• Participate in training as mandated by OSHA standards.
• Other duties as assigned by the supervisor.

Skills

Data entry

Verbal communication

Attention to detail

Customer service experience

Teamwork

Tools

Oracle

MOM

Job description

Starting wage is based on experience and shift. In addition to a base wage, every associate is eligible for quarterly profit sharing. Various shifts are available and off shifts include additional shift differential pay.

Essential Job Duties:

Respond to detailed telephone inquiries.

Maintain a positive professional attitude through all calls, and listen attentively to customer needs.

Maintain customer confidentiality.

Identify firearms that should be returned to the factory for service.

Use technical knowledge to provide guidance to customers over the phone.

Use computer software including MOM or Oracle.

Process payments for service/parts orders.

Generate shipping labels and process emails.

Know and follow the state laws as well as the federal regulations issued by the Bureau of Alcohol, Tobacco and Firearms.

Provide support for quarterly parts inventories.

Strive to resolve customer issues on the first contact and advocate for the customer.

Participate in training as mandated by OSHA standards.

Other duties as assigned by the supervisor.

Qualifications and Skills:

• Data entry skills
• Experience with computer software like Oracle or MOM is preferred
• Good verbal communication and attention to detail
• Able to deal effectively with the public, work well under pressure, follow detailed instructions, policies and procedures.
• Solid Ruger and/or Shop Ruger product knowledge
• Must be comfortable working in a large group where flexibility and interaction is required.
• Prior experience in a customer facing role is required.

Physical Demands:

Associates are frequently required to stand; walk; use hands and fingers, handle or feel; and reach with hands and arms.

RUGER TEAM MEMBERS:

• Possess a positive attitude.
• Support each other by maintaining good attendance.
• Have the capability of harmoniously working with other teammates.
• Exhibit quality work.
• Advocate a safe work environment.
• Strengthen the Company’s core values of Integrity, Respect, Innovation and Teamwork.

We are looking for dedicated individuals with all levels of experience who would like to join our team. The applicants we seek must have a positive attitude, a willingness to learn, and an ability to work with others to promote the Company’s core values of Integrity, Respect, Innovation and Teamwork.

Eligibility:

• You must be a minimum of 18 years old.
• You must be able to pass a background and drug screen.
• You know what days and/or hours you are available to work.
• You have a desire to be a part of an American Tradition.

Regarding our products or services, visit Ruger.com or click the link below and navigate to the menu button in the top right corner.

Ruger.com