Firearms Customer Support Associate I | Profit Sharing

Sturm, Ruger & Company, Inc; Mayodan (NC); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Profit sharing

Shift differential pay

Job summary

Sturm, Ruger & Company, Inc. is seeking a Customer Service Associate to handle detailed telephone inquiries and provide guidance on firearms-related service questions.

You will process service orders, issue shipping labels, and ensure compliance with federal and state firearms regulations while delivering courteous, accurate information to customers. Prior customer-facing experience is required.

Qualifications

• Prior experience in a customer facing role is required.
• Data entry and accuracy are essential.
• Experience with Oracle or MOM preferred.
• Ability to follow policies and procedures.

Responsibilities

• Respond to detailed telephone inquiries.
• Maintain a positive professional attitude through all calls, and listen attentively to customer needs.
• Maintain customer confidentiality.
• Identify firearms that should be returned to the factory for service.
• Use technical knowledge to provide guidance to customers over the phone.
• Use computer software including MOM or Oracle.
• Process payments for service/parts orders.
• Generate shipping labels and process emails.
• Know and follow the state laws as well as the federal regulations issued by the Bureau of Alcohol, Tobacco and Firearms.
• Provide support for quarterly parts inventories.
• Strive to resolve customer issues on the first contact and advocate for the customer.
• Participate in training as mandated by OSHA standards.
• Other duties as assigned by the supervisor.

Skills

Data entry

Verbal communication

Attention to detail

Customer service experience

Teamwork

Tools

Oracle

MOM

Job description

Sturm, Ruger & Company, Inc. is seeking a Customer Service Associate to handle detailed telephone inquiries and provide guidance on firearms-related service questions.

You will process service orders, issue shipping labels, and ensure compliance with federal and state firearms regulations while delivering courteous, accurate information to customers. Prior customer-facing experience is required.