Customer Service Associate I

ruger; Mayodan (NC); On-site; USD 36,000 - 54,000; Full time

Benefits offered by this job

Quarterly profit sharing

Job summary

Ruger is seeking a customer support associate in North Carolina to respond to telephone inquiries, provide guidance on firearms and service options, and process orders. You will protect customer confidentiality and work within regulatory guidelines while supporting inventory and shipping tasks.

The role emphasizes strong communication, attention to detail, and the ability to work in a team-oriented environment with potential shift differential pay and quarterly profit sharing.

Qualifications

• Data entry skills and accuracy in typing and records.
• Experience with Oracle or MOM software preferred.
• Strong verbal communication and attention to detail.
• Able to interact professionally with the public and handle pressure.
• Solid product knowledge for Ruger firearms/database familiarity.
• Comfortable working in a large group with flexibility.

Responsibilities

• Respond to detailed telephone inquiries.
• Maintain a positive professional attitude on calls.
• Maintain customer confidentiality.
• Identify firearms that should be returned to the factory for service.
• Provide guidance to customers over the phone using technical knowledge.
• Process payments for service/parts orders.
• Generate shipping labels and process emails.
• Follow state and federal firearms regulations (ATF).
• Support quarterly parts inventories.
• Strive to resolve issues on first contact and advocate for customers.

Skills

Data entry

Oracle

MOM

Verbal communication

Attention to detail

Customer-facing

Policy adherence

Tools

Oracle

MOM

Job description

Job Description

Starting wage is based on experience and shift. In addition to a base wage, every associate is eligible for quarterly profit sharing!! Various shifts are available and off shifts include additional shift differential pay.

Essential Job Duties

• Respond to detailed telephone inquiries
• Maintain a positive professional attitude through all calls, and listen attentively to customer needs.
• Maintain customer confidentiality.
• Identify firearms that should be returned to the factory for service
• Use technical knowledge to provide guidance to customers over the phone.
• Use computer software including MOM or Oracle.
• Process payments for service/parts orders.
• Generate shipping labels and process emails.
• Know and follow the state laws as well as the federal regulations issued by the Bureau of Alcohol, Tobacco and Firearms.
• Provide support for quarterly parts inventories.
• Strive to resolve customer issues on the first contact and advocate for the customer.
• Participate in training as mandated by OSHA standards.
• Other duties as assigned by the supervisor.

Qualifications and Skills

• Data entry skills
• Experience with computer software like Oracle or MOM is preferred
• Good verbal communication and attention to detail
• Able to deal effectively with the public, work well under pressure, follow detailed instructions, policies and procedures.
• Solid Ruger and/or Shop Ruger product knowledge
• Must be comfortable working in a large group where flexibility and interaction is required.
• Prior experience in a customer facing role is required.

Physical Demands

Associates are frequently required to stand; walk; use hands and fingers, handle or feel; and reach with hands and arms.