Customer Service Associate — Home Improvement Specialist

Lowe's; Hickory (NC); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Health insurance options

Tuition assistance program

401(k) company match

Employee Stock Purchase Program

Associate discount (10%)

Track to the Trades program

Job summary

Lowe's is seeking a Customer Service Associate to greet customers, help them find the right home improvement products, and assist with purchases. The role involves answering questions, stocking shelves, and processing orders with accuracy in a dynamic retail environment.

The position offers flexibility with part-time options, a supportive team, and opportunities to learn trades through Lowe's Track to the Trades program.

Qualifications

• 6 months experience using a computer, including inputting, accessing, modifying, or outputting information.
• 6 months experience using common retail technology, such as smartphones and tablets.
• Reading, writing, and performing basic arithmetic (addition and subtraction).
• Able to perform duties that may require prolonged standing, sitting, and other activities necessary to perform job duties.
• Minimally lift 25lbs unassisted or over 25lbs with or without an accommodation.

Responsibilities

• Welcome customers to Lowe's, answer questions, and deliver friendly and professional customer service.
• Assist customers with locating and handling merchandise.
• Down stock merchandise by looking for empty areas on shelves and replenishing supplies.
• Process orders and deliveries accurately so customers receive merchandise as expected and on time.
• Cross-functionally train in other areas of the store to help deliver the best customer service.
• Prepare merchandise in your department based on customer needs (e.g., tint and mix paint, cut and thread pipe, cut and bundle wood, cut drywall, cut blinds).
• Guide customers through shopping or checkout.
• Complete other duties as assigned

Skills

Computer basics

Retail technology

Basic math

Lifting ability

Tools

Smartphones/tablets

Job description

Lowe's is seeking a Customer Service Associate to greet customers, help them find the right home improvement products, and assist with purchases. The role involves answering questions, stocking shelves, and processing orders with accuracy in a dynamic retail environment.

The position offers flexibility with part-time options, a supportive team, and opportunities to learn trades through Lowe's Track to the Trades program.