Customer Service Associate — Home Improvement Help

Lowe's Home Centers, LLC; Muskegon (MI); On-site; USD 28,000 - 33,000; Full time

Benefits offered by this job

Health insurance options

Tuition assistance program

Company-matching 401(k) and Employee S

Employee Stock Purchase Program

10% Associate Discount

Track to the Trades program

Job summary

Lowe's Home Centers, LLC is seeking a Customer Service Associate in Muskegon, MI. You will warmly welcome customers, help them locate products, and ensure a smooth shopping experience across departments.

The role requires physical stamina and the ability to handle merchandise, orders, and inquiries efficiently. Daily duties include assisting customers, stocking shelves, and processing orders while collaborating with store teams to deliver exceptional service.

Qualifications

• 6 Months Experience using a computer, including inputting, accessing, modifying, or outputting information
• 6 Months Experience using common retail technology, such as smart phones and tablets
• Reading, writing, and performing basic arithmetic (addition and subtraction)
• Able to perform duties that may require prolonged standing, sitting, and other activities necessary to perform job duties
• Minimally lift 25lbs unassisted or over 25lbs with or without an accommodation

Responsibilities

• Welcome customers to Lowe's, answer questions, and deliver friendly and professional customer service.
• Assist customers with locating and handling merchandise
• Down stock merchandise by looking for empty areas on shelves and replenishing supplies
• Process orders and deliveries accurately so customers receive merchandise as expected and on time
• Cross-functionally train in other areas of the store to help deliver the best customer service
• Prepare merchandise in your department based on customer needs (e.g., tint and mix paint, cut and thread pipe, cut and bundle wood, cut drywall, cut blinds)
• Guide customers through shopping or checkout
• Complete other duties as assigned

Skills

Computer use

Retail technology

Basic math

Physical stamina

Lifting 25 lbs

Job description

Lowe's Home Centers, LLC is seeking a Customer Service Associate in Muskegon, MI. You will warmly welcome customers, help them locate products, and ensure a smooth shopping experience across departments.

The role requires physical stamina and the ability to handle merchandise, orders, and inquiries efficiently. Daily duties include assisting customers, stocking shelves, and processing orders while collaborating with store teams to deliver exceptional service.