Customer Service Associate: Fast-Paced Car Rentals

Hertz-1; Aspen (CO); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Medical, Dental & Vision plan options

401(k) employer matching

Paid Parental Leave

Educational Reimbursement

Employee Assistance Program

Discounts on Hertz rentals

Job summary

Hertz Corporation in Aspen, Colorado is seeking a Customer Service Associate to deliver world-class service at the counter and support rental processes from check-in to return. You will greet customers, answer inquiries, upsell optional products, and resolve issues with a customer-first approach.

The role emphasizes teamwork, strong English communication, and the ability to navigate multiple computer systems while maintaining Hertz policies and brand standards.

Qualifications

• Must provide world-class customer service.
• Strong English speaking and writing skills.
• Able to navigate multiple computer systems while assisting customers.

Responsibilities

• Manage rental and return processes per Hertz policy.
• Greet customers with a friendly demeanor and professional appearance.
• Explain rates and service charges to customers at the counter.
• Assist customers by providing directions and local information as needed.
• Review and prepare rental documents accurately.
• Answer phones to assist customers promptly.
• Resolve customer service issues with a proactive approach.
• Coordinate with customers to minimize wait times and improve service.

Skills

Customer service

Multitasking

English proficiency

Communication skills

Teamwork

Problem-solving

Tools

CRM software

Typing

Microsoft Office

Job description

Hertz Corporation in Aspen, Colorado is seeking a Customer Service Associate to deliver world-class service at the counter and support rental processes from check-in to return. You will greet customers, answer inquiries, upsell optional products, and resolve issues with a customer-first approach.

The role emphasizes teamwork, strong English communication, and the ability to navigate multiple computer systems while maintaining Hertz policies and brand standards.