Car Rental Customer Experience Specialist

Hertz; Montrose (CO); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Medical, Dental & Vision

Life Insurance

401(k) matching

Paid Parental Leave

Educational Reimbursement

Discounts

Pet Insurance

Job summary

Hertz in Montrose, CO is seeking a Customer Service Associate to greet customers, process rentals, and provide world-class service. You will handle the counter, respond to inquiries, and ensure a seamless experience during pickup and return.

Qualified candidates will be energetic, detail-oriented, and fluent in English. The role requires working flexible shifts, including weekends, with opportunities for bonus plans and employee discounts.

Qualifications

• Excellent customer service skills and attention to detail are required.
• Ability to operate computer systems and multitask while assisting customers.
• Proficiency in English with clear communication.
• Flexibility to work weekends and holidays as needed.

Responsibilities

• Provide world class service by handling the rental process and returns per policy.
• Welcome customers with a smile and maintain a professional appearance.
• Explain rates, service charges, and optional products clearly to customers.
• Prepare rental documents accurately and resolve customer questions promptly.
• Assist customers in person or over the phone with directions and information.
• Review charges at vehicle return and ensure accuracy of the rental agreement.
• Contribute to a teamwork-driven environment and support efficient service.

Skills

Customer service

Attention to detail

Self-motivation

Typing skills

Multi-tasking

English proficiency

Communication skills

Teamwork

Customer focus

Job description

Hertz in Montrose, CO is seeking a Customer Service Associate to greet customers, process rentals, and provide world-class service. You will handle the counter, respond to inquiries, and ensure a seamless experience during pickup and return.

Qualified candidates will be energetic, detail-oriented, and fluent in English. The role requires working flexible shifts, including weekends, with opportunities for bonus plans and employee discounts.