Part Time Customer Service Associate

Hertz; Northern (KY); Hybrid; USD 25,000 - 30,000; Full time

Benefits offered by this job

Medical, Dental & Vision

401(k) employer matching

Parental leave

Discounts

Job summary

Hertz is seeking a Customer Service Associate to deliver world-class service at our rental counters. You will greet customers, process rentals, and assist with vehicle returns, ensuring a smooth and efficient experience.

The role emphasizes attentiveness, courtesy, and the ability to navigate multiple computer systems while engaging customers in person or over the phone. A passion for service and strong communication are required.

Qualifications

• 1+ years of customer service experience.

Responsibilities

• Interact with customers to provide world-class service at Hertz rental counters.
• Assist customers returning vehicles and answer inquiries regarding vehicles.
• Provide directions and guidance to customers as needed to ensure a seamless rental experience.

Skills

Customer service

Multi-tasking

Computer literacy

English proficiency

Communication skills

Team player

Attention to detail

Goal oriented

Job description

As a Customer Service Associate, you will be interacting with our customers to provide world-class service to rental car customers by providing helpful, courteous, and quality assistance. This includes flexing into various customer service roles, including providing attentive, courteous, and expeditious service to our customers as they return their vehicles, greeting customers and responding to customers' inquiries regarding vehicles and providing directions as needed. This also includes helping customers who come to the counter to process their rental, and providing a seamless experience to customers who are exiting the rental car center.

What You’ll Get:

• Hourly Rate is $18.50 + Commission. This role provides On Target Earning potential of starting 2%; which includes monthly bonus plans.
• Bonus Plans: Eligible, Up to 12%
• Bonus: Eligible, Up to 12%
• Benefits: Further program information can be found here at HertzBenefits.com. To include, but not limited to:
  • Up to 40% off the base rate of any standard Hertz Rental
  • Medical, Dental & Vision plan options
  • Life Insurance: (Hertz-paid Basic Life Insurance provides coverage equal to one-times your base annual pay, at no cost to you)
  • Retirement programs, including 401(k) employer matching: Hertz will match your contributions dollar for dollar on the first 3% you contribute and 50 cents per dollar on the next 2% you contribute.
  • Paid Parental Leave & Adoption Assistance
  • Employee Assistance Program for employees & family
  • Educational Reimbursement & Discounts
  • Voluntary Insurance Programs - Pet, Legal/Identity Theft, Critical Illness
  • Perks & Discounts -Theme Park Tickets, Gym Discounts & more

Qualifications:

• 1+ years of customer service experience

Skills:

• Passion for customer service and attention to detail - Goes the extra mile
• Self-motivated to achieve and exceed targeted goals
• Strong computer proficiency, including typing skills and the ability to navigate through multiple computer systems. Ability to multi-task on these systems while engaging with the customer in person and/or over the phone.
• Proficiency in English
• Good communication skills both written and oral. Communicate in English clearly and proficiently. Candidates fluent in other languages are encouraged to apply
• Work in a fast-paced environment with a variety of tasks.
• Excellent organizational and time management skills
• Demonstrate professionalism and interpersonal skills
• Proven experience of working well within a team
• 100% customer focus, with proven experience within a customer facing environment